Job Summary

Scalesforth is seeking a highly organized and detail-oriented Front Office Assistant/Receptionist with experience in insurance payment posting and billing. This role is crucial in supporting the administrative functions of our office, ensuring smooth operations, and providing excellent customer service. The ideal candidate will be responsible for managing front-office tasks, assisting with insurance billing, and processing payments. You will be a key player in ensuring the timely and accurate processing of insurance claims and maintaining the front desk environment.

Key Responsibilities

• Greet and assist visitors, clients, and staff with professionalism and courtesy.
• Answer and route phone calls, handle inquiries, and schedule appointments.
• Manage and maintain office supplies and equipment.
• Process insurance payments and post billing information accurately.
• Verify and track insurance claims, ensuring compliance with company standards.
• Assist with client billing inquiries and ensure timely follow-up on outstanding balances.
• Prepare and maintain accurate records of insurance payments and claim statuses.
• Maintain front office area in an organized and welcoming manner.
• Coordinate with the accounting team to ensure smooth billing operations.
• Handle administrative tasks such as filing, data entry, and managing office correspondence.
• Collaborate with other departments to ensure effective office coordination and communication.

Required Skills and Qualifications

• High school diploma or equivalent; additional certifications in office administration or medical billing are a plus.
• Proven experience as a receptionist, front office assistant, or in a similar administrative role.
• Strong understanding of insurance payment posting and billing processes.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office management software.
• Strong organizational skills and attention to detail.
• Professional appearance and a friendly, approachable demeanor.
• Knowledge of medical terminology and billing codes is highly desirable.

Experience

• At least 1-2 years of experience working in a front office or receptionist role.
• Experience in insurance billing and payment posting.
• Previous experience in a healthcare, insurance, or finance-related environment is a plus.

Working Hours

• Full-time position.
• Standard working hours: Monday to Friday, 9:00 AM � 5:00 PM.

Knowledge, Skills, and Abilities

• Excellent time management and organizational skills.
• Ability to manage multiple tasks and meet deadlines efficiently.
• Strong problem-solving skills and attention to detail in payment processing and billing.
• Ability to work both independently and collaboratively in a team environment.
• Knowledge of insurance billing systems and software is preferred.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holiday leave.
• 401(k) retirement plan with company matching.
• Opportunities for career advancement and professional development.
• Positive and supportive work environment.
• Flexible work arrangements after probation period (if applicable).

Why Join Scalesforth?

At Scalesforth, we believe in providing a supportive and dynamic work environment where employees can grow professionally and personally. By joining our team, you will be part of a company that values its employees, offers competitive benefits, and encourages work-life balance. We foster a collaborative culture and believe in promoting from within. If you are ready to take the next step in your career and contribute to a company that prioritizes customer satisfaction and operational excellence, Scalesforth is the place for you.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter through our online application portal. In your cover letter, please include why you are a good fit for the Front Office Assistant/Receptionist role and how your experience aligns with the responsibilities of the position. We look forward to hearing from you and discussing how you can contribute to our team.