Job Summary:

Scalesforth is looking for a dynamic and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for delivering a welcoming and efficient service, ensuring a seamless check-in and check-out experience, and maintaining the front office operations. The ideal candidate will be passionate about providing outstanding customer service and will thrive in a fast-paced, customer-centric environment.

Key Responsibilities:

• Greet and welcome guests in a courteous and professional manner, ensuring a positive first impression.
• Assist guests with check-in and check-out procedures, including verifying reservations, issuing room keys, and providing information about hotel services and amenities.
• Answer incoming calls, respond to guest inquiries, and resolve any issues or concerns promptly and professionally.
• Maintain accurate records of guest information, reservations, and requests.
• Handle cash, credit card transactions, and process payments for services rendered.
• Coordinate guest requests with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Assist with administrative tasks, including handling mail, filing, and maintaining office supplies.
• Ensure the front office is clean, organized, and properly stocked.
• Comply with hotel policies and procedures regarding guest privacy and confidentiality.
• Support and collaborate with other front office team members to ensure smooth operations.

Required Skills and Qualifications:

• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to engage and assist guests effectively.
• Proficient in using hotel management software and Microsoft Office Suite.
• Basic math skills for handling payments and billing.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Attention to detail and a strong commitment to customer satisfaction.
• Ability to work flexible hours, including weekends and holidays.

Experience:

• Previous experience in a front desk, customer service, or hospitality role is highly desirable.
• Experience handling cash transactions and using point-of-sale systems is a plus.
• Experience in managing guest complaints and resolving issues efficiently.

Working Hours:

• Full-time position.
• Rotational shifts, including weekends and holidays, to accommodate hotel operating hours.

Knowledge, Skills, and Abilities:

• Knowledge of hospitality industry standards and customer service excellence.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage stressful situations with professionalism and composure.
• Familiarity with hotel booking and reservation systems.
• Ability to work collaboratively in a team environment and contribute to a positive workplace culture.

Benefits:

• Competitive salary with opportunities for performance-based bonuses.
• Health and dental insurance.
• Paid time off (vacation, sick leave, and holidays).
• Employee discounts on hotel services and amenities.
• Opportunities for career growth and development within the hospitality industry.
• Access to wellness programs and employee assistance services.

Why Join Scalesforth?

At Scalesforth, we are committed to providing our employees with a supportive and inclusive work environment. As a member of our front office team, you will play a key role in delivering an exceptional guest experience, while also having the opportunity to grow and advance your career in the hospitality industry. Join us and be part of a team that values innovation, teamwork, and a customer-first mentality.

How to Apply:

If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and cover letter, detailing your relevant experience and why you would be a great fit for this role, via our careers page at Scalesforth Careers. We look forward to reviewing your application!