Job Summary

Scalesforth is seeking a highly motivated and dedicated Client Services Specialist to join our dynamic team in Chicago. In this role, you will serve as the primary point of contact for clients, ensuring exceptional service and building strong, lasting relationships. The ideal candidate is passionate about customer satisfaction, problem-solving, and possesses excellent communication skills. If you are eager to contribute to a growing company, we encourage you to apply.

Key Responsibilities

• Act as the primary liaison between clients and the company, ensuring smooth communication and timely responses to inquiries.
• Manage and resolve client concerns, complaints, and requests efficiently and professionally.
• Coordinate with internal departments to ensure client needs are met and expectations are exceeded.
• Develop a deep understanding of client requirements and tailor solutions to meet their needs.
• Assist in onboarding new clients, providing support, and ensuring a seamless experience.
• Track client interactions, follow-ups, and resolutions in the CRM system.
• Contribute to client retention strategies by delivering personalized service and proactive solutions.
• Prepare reports and presentations for clients, highlighting performance metrics, and offering recommendations.
• Stay updated on industry trends and company offerings to better advise clients and improve service delivery.

Required Skills and Qualifications

• Bachelors degree or equivalent experience in a customer-facing role.
• At least 2-3 years of experience in client services, account management, or customer support.
• Excellent verbal and written communication skills with a client-centric approach.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in Microsoft Office Suite and CRM software (Salesforce, HubSpot, or similar).
• Ability to multitask and manage multiple client accounts simultaneously.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Experience

• 2+ years of experience in client services, account management, or a related field.
• Proven track record of managing and nurturing client relationships to achieve high levels of satisfaction and retention.
• Experience with client communication tools and CRM systems is a plus.
• Familiarity with the industry and business trends is an advantage.

Working Hours

• Monday to Friday, 9:00 AM to 5:00 PM (Central Time).
• Occasional flexibility required based on client needs or special projects.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.
• Excellent interpersonal and relationship-building skills.
• Ability to handle difficult situations with professionalism and tact.
• Proficient in managing time and priorities to meet deadlines.
• Strong presentation skills and experience preparing client-facing documents.
• Familiarity with industry-specific software tools, including CRM platforms and project management tools.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and training.
• Flexible work arrangements available after a probation period.
• A collaborative and inclusive work environment with growth potential.

Why Join Scalesforth?

At Scalesforth, we believe in creating a work environment that fosters innovation, collaboration, and personal growth. As a Client Services Specialist, you will have the opportunity to work with a dedicated team in a fast-paced, rewarding environment. We value individuals who bring enthusiasm, creativity, and a proactive attitude to the table. With competitive compensation, excellent benefits, and ample career growth opportunities, Scalesforth offers a unique chance to advance your career while making a tangible impact on the business.

How to Apply

To apply, please submit your updated resume and a cover letter detailing your relevant experience and why you are a good fit for the Client Services Specialist role at Scalesforth. Applications can be sent to our recruitment team or through our career portal.

Scalesforth is an equal opportunity employer and welcomes applicants from all backgrounds. We look forward to hearing from you!