Job Summary

Scalesforth is seeking a detail-oriented and customer-focused Remote Healthcare Billing and Customer Service Representative to join our team. In this role, you will be responsible for handling billing inquiries, processing claims, and providing exceptional customer service in a healthcare setting. As a key part of our remote workforce, you will ensure accurate and efficient billing practices while assisting customers with inquiries and issues. If you are passionate about healthcare services and have strong communication skills, we would love to have you on board.

Key Responsibilities

• Process healthcare billing information, including insurance claims and patient invoices, ensuring accuracy and compliance with industry standards.
• Handle inbound and outbound customer service calls related to billing inquiries, insurance verification, and claim status.
• Resolve patient and provider issues by identifying the root cause and offering appropriate solutions in a timely and professional manner.
• Maintain accurate records of interactions and transactions in the companys database.
• Follow up with patients and insurance companies to ensure timely payment processing.
• Collaborate with internal teams to ensure smooth billing operations and prompt resolution of issues.
• Stay updated on healthcare billing regulations and best practices to ensure compliance.
• Provide feedback to management on common issues and potential process improvements.

Required Skills and Qualifications

• High school diploma or equivalent; Associates degree in healthcare administration or related field preferred.
• Previous experience in healthcare billing, medical coding, or customer service in a healthcare setting is highly desirable.
• Proficiency in using healthcare billing software and customer service platforms.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently in a remote work environment.
• Understanding of insurance processes and healthcare terminology.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.

Experience

• Minimum of 1-2 years of experience in healthcare billing, medical office, or customer service roles.
• Experience working remotely or in a virtual team environment is a plus.

Working Hours

• This is a full-time remote position with flexible hours. Standard working hours are between 8:00 AM - 6:00 PM, Monday through Friday. Weekend shifts may be required during peak periods.

Knowledge, Skills, and Abilities

• Knowledge of healthcare billing practices, coding systems, and insurance processes.
• Strong problem-solving abilities and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office Suite and other office tools.
• Excellent time management skills and the ability to prioritize tasks effectively.
• Ability to adapt to changing healthcare regulations and technology platforms.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and continuing education.
• Flexible work schedule with remote work options.
• Employee wellness program.

Why Join Scalesforth?

At Scalesforth, we are committed to providing high-quality healthcare services through innovation, teamwork, and a customer-first approach. We offer a supportive and dynamic remote work environment where you can thrive and grow professionally. As part of our team, you will have the opportunity to make a meaningful impact while contributing to the success of our company and the satisfaction of our customers.

How to Apply

If you are ready to join a dynamic team and make a difference in the healthcare industry, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and potentially welcoming you to the Scalesforth team. Apply today through our website or by emailing your documents to us.