Job Summary

Scalesforth is seeking enthusiastic and motivated individuals for the position of Customer Service Representative for Summer Employment. This temporary role offers an opportunity to gain valuable experience in customer service within a dynamic, fast-paced environment. The ideal candidate will be responsible for addressing customer inquiries, providing product or service information, and ensuring a positive customer experience. The position requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a team-oriented atmosphere.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate product and service information to assist customers with their needs.
• Resolve customer issues and concerns promptly, ensuring satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to meet service level targets and improve customer satisfaction.
• Follow company policies and procedures for handling customer complaints and escalations.
• Assist with various administrative tasks, as required, to support the customer service department.
• Maintain product knowledge and stay updated on promotions, policies, and procedures.

Required Skills and Qualifications

• High school diploma or equivalent; college students or recent graduates are encouraged to apply.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to handle challenging customer situations.
• Proficient in using Microsoft Office and customer service software tools.
• Ability to work well both independently and as part of a team.
• Friendly and approachable demeanor with a strong commitment to customer satisfaction.
• Available for the full duration of the summer employment period.

Experience

• Previous customer service experience is a plus but not required.
• Experience in handling customer inquiries, complaints, or general support services is beneficial.
• Internships or volunteer experience in customer-facing roles will also be considered.

Working Hours

• Full-time (40 hours per week).
• Flexible shifts available (Monday to Friday).
• Occasional weekend shifts based on business needs.

Knowledge, Skills, and Abilities

• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and documentation.
• Proactive and self-motivated with the ability to take initiative.
• Ability to remain calm under pressure and manage difficult customer situations.
• A positive, solution-oriented attitude.

Benefits

• Competitive hourly wage.
• Paid training and support from experienced customer service managers.
• Opportunities for career advancement within Scalesforth after summer employment.
• Exposure to a customer service career path, which enhances skill sets and professional development.
• Employee discounts on company products and services.
• Friendly and inclusive work environment.

Why Join Scalesforth?

• Scalesforth offers a supportive work culture focused on personal growth and career development.
• This summer employment opportunity allows you to gain hands-on experience in customer service with a global company.
• You will work with a dedicated team, learn best practices, and build valuable skills that will serve you well in future roles.
• We value our employees and offer opportunities for full-time positions for exceptional candidates after the summer period.

How to Apply

Interested candidates are encouraged to apply by submitting their resume and a brief cover letter outlining their interest in the position and relevant skills. Applications can be submitted through the Scalesforth career page, or sent directly to us.

We look forward to hearing from you!