Job Summary

We are seeking a dedicated and compassionate Healthcare Patient Customer Service Representative to join our team at Scalesforth. The ideal candidate will act as a vital point of contact between patients and our healthcare services. This role involves addressing patient inquiries, resolving issues, and ensuring high-quality customer service in a healthcare environment. The representative will play an essential role in supporting patients with scheduling, billing, and general healthcare-related concerns.

Key Responsibilities

• Serve as the primary point of contact for patients, providing exceptional customer service through phone, email, or chat.
• Assist patients in scheduling appointments, providing information on healthcare services, and addressing billing or insurance-related questions.
• Address and resolve patient inquiries or concerns in a timely, professional, and empathetic manner.
• Accurately input patient information into the system, ensuring confidentiality and compliance with HIPAA regulations.
• Work closely with medical staff and departments to ensure seamless patient care and service delivery.
• Educate patients about healthcare processes, procedures, and available services.
• Process and follow up on patient insurance claims, payments, and billing inquiries.
• Maintain up-to-date knowledge of healthcare regulations, policies, and insurance requirements.
• Collaborate with team members and management to improve patient satisfaction and resolve issues effectively.
• Provide feedback on service quality and identify opportunities for improvement in processes.

Required Skills and Qualifications

• High school diploma or equivalent required; additional healthcare-related certifications or training preferred.
• Proven experience in a customer service role, preferably in healthcare or a related industry.
• Strong communication skills, both written and verbal, with a focus on empathy and clarity.
• Excellent problem-solving skills and the ability to handle difficult or sensitive situations with professionalism.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Detail-oriented with the ability to manage patient records and confidential information with accuracy and discretion.
• Basic computer skills, including proficiency in Microsoft Office and customer management systems.
• Knowledge of healthcare terminology, patient care, and billing practices is a plus.
• Ability to work independently and as part of a team.

Experience

• Minimum of 1-2 years of customer service experience, preferably in a healthcare setting.
• Previous experience handling healthcare inquiries, appointment scheduling, or patient billing is preferred.

Working Hours

• Full-time, 40 hours per week.
• Availability to work on weekends and evenings as required, based on the healthcare centers operational hours.

Knowledge, Skills, and Abilities

• Strong knowledge of customer service best practices in a healthcare setting.
• Proficiency in navigating healthcare software systems and databases.
• Understanding of HIPAA regulations and patient confidentiality standards.
• Ability to work effectively in a team-oriented environment.
• Excellent conflict resolution and negotiation skills.
• Patience, empathy, and the ability to manage stressful situations calmly and efficiently.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive healthcare coverage, including dental and vision plans.
• Paid time off (PTO) and paid holidays.
• Retirement savings plan with employer match.
• Professional development opportunities and ongoing training.
• Employee wellness programs.
• Work-life balance with flexible scheduling options.

Why Join

At Scalesforth, we value our employees and their contributions to the healthcare industry. We foster a supportive and collaborative work environment, where every team member plays a key role in enhancing patient care. As a part of our team, you will have the opportunity to grow within the healthcare sector, with access to continuous training and advancement opportunities. Join us in making a difference in the lives of patients while advancing your career in a dynamic, people-focused environment.

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter highlighting their experience and qualifications to us. Please ensure the subject line of your email includes Healthcare Patient Customer Service Representative Application. We look forward to reviewing your application and potentially welcoming you to the Scalesforth team.