Job Summary

Bell Canada is seeking enthusiastic and customer-oriented individuals for the position of Customer Service Representative (Entry Level). This role is ideal for candidates passionate about delivering excellent service, solving problems, and building positive relationships with customers. As a vital part of our customer support team, you will assist clients with inquiries, resolve issues, and ensure satisfaction, representing the quality and reliability Bell Canada is known for.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information regarding Bell Canadas products, services, and promotions.
• Troubleshoot and resolve technical issues or account-related problems.
• Maintain detailed and accurate records of customer interactions in the system.
• Escalate complex issues to senior team members or supervisors when necessary.
• Continuously update knowledge of company policies, services, and industry developments.
• Actively participate in team meetings, training sessions, and feedback initiatives to improve service delivery.

Required Skills and Qualifications

• High school diploma or equivalent (college education preferred).
• Strong communication skills, both verbal and written.
• Proficiency in using computers and customer service software.
• Excellent problem-solving and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Patience, empathy, and a customer-first mindset.
• Fluency in English is required; bilingualism (French and English) is a strong asset.

Experience

• Previous experience in customer service, call center, or a related field is an asset but not mandatory.
• Training will be provided for candidates with no prior experience.

Working Hours

• Full-time and part-time positions are available.
• Flexible shift options, including evenings, weekends, and holidays, to accommodate diverse schedules.

Knowledge, Skills, and Abilities

• Familiarity with telecommunications or related industries is an advantage.
• Ability to work collaboratively in a team environment.
• A proactive approach to learning new tools, processes, and technologies.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plans and employee stock purchase options.
• Paid time off, including vacation and personal days.
• Employee discounts on Bell Canada products and services.
• Ongoing training and career development opportunities.

Why Join Bell Canada?

• Be part of a leading telecommunications company with a strong reputation for excellence.
• Work in a supportive and inclusive environment that values employee growth.
• Access to state-of-the-art tools and resources to help you succeed in your role.
• Opportunities for advancement and internal career mobility.
• Make a difference by connecting Canadians through exceptional service.

How to Apply

Interested candidates are encouraged to submit their resumes and cover letters through our official careers portal. Please specify Customer Service Representative (Entry Level) in the application. Applications are reviewed on a rolling basis, so apply early to secure your spot.