Job Summary:We are looking for a dedicated and detail-oriented Back Office Support Specialist to join the Flipkart team. This role offers the opportunity to work from home while supporting various administrative functions in a dynamic e-commerce environment. The successful candidate will assist with managing back-office operations, ensuring smooth and efficient processes, and contributing to the overall success of the business. You will be part of a collaborative team, where your skills will help enhance Flipkarts services and improve customer satisfaction.

Key Responsibilities:

• Provide administrative and operational support to the back-office team.
• Handle order processing, data entry, inventory management, and order tracking.
• Resolve customer issues related to back-office operations, including returns, refunds, and order status.
• Ensure timely processing and updating of customer data, including address details and payment information.
• Collaborate with different teams to streamline internal processes and improve efficiency.
• Prepare reports and documents as requested by senior management.
• Assist in troubleshooting and resolving internal operational issues.
• Maintain confidentiality and adhere to company policies regarding customer information and operations.
• Monitor and ensure that service-level agreements (SLAs) are met.

Required Skills and Qualifications:

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail with excellent organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Good problem-solving abilities and a proactive attitude.
• Comfortable with adapting to new tools, systems, and technologies.
• Ability to prioritize tasks effectively and meet deadlines.
• Strong analytical skills and ability to interpret data.
• Ability to work efficiently in a remote environment with a reliable internet connection.

Experience:

• Previous experience in back-office support, data entry, or administrative roles is preferred but not required.
• Experience in the e-commerce or customer service sector is a plus.
• Freshers or individuals with limited experience who are eager to learn and grow are encouraged to apply.

Working Hours:

• This is a full-time remote position with flexible working hours.
• Must be available to work during core business hours, typically between 9 AM and 6 PM (Indian Standard Time).

Knowledge, Skills, and Abilities:

• Knowledge of basic administrative tasks and office management.
• Strong communication and interpersonal skills to interact with team members and clients.
• Ability to handle high-volume data entry tasks while maintaining accuracy.
• Skilled in troubleshooting basic operational challenges.
• Proficient in using online collaboration tools and remote work software.
• A strong sense of responsibility and commitment to quality and timeliness in every task.

Benefits:

• Competitive salary with performance-based incentives.
• Work-from-home flexibility, allowing for a better work-life balance.
• Health and wellness benefits, including medical insurance.
• Opportunities for skill development and career growth within the company.
• Access to Flipkarts employee discount programs.
• A dynamic, supportive, and inclusive work environment.

Why Join Flipkart:

• Join one of Indias leading e-commerce companies known for its innovative culture and customer-first approach.
• Work in a fast-paced, technology-driven environment with opportunities for growth and career advancement.
• Be part of a team that values integrity, inclusivity, and collaboration.
• Enjoy a work-life balance with the flexibility of remote work options.

How to Apply:Interested candidates are invited to apply online through the Flipkart career portal or send their resume and a cover letter to the provided email address. Please include details of your relevant experience and explain why you would be a great fit for the role of Back Office Support Specialist.

We look forward to reviewing your application and having you join the Flipkart team!