American Airlines is expanding its remote technical team and is currently seeking a Support Engineer (Remote) for immediate hire. This is a critical Work From Home position that sits at the intersection of technical troubleshooting and customer success. As a Support Engineer, you will provide high-level technical assistance to internal staff and external partners, ensuring the software systems that power the world largest airline remain operational and efficient.

If you have a passion for aviation technology and a background in IT support, this remote role offers the stability of a global brand with the flexibility of a virtual office.

Core Responsibilities

• Technical Troubleshooting: Identify, diagnose, and resolve complex software and system issues related to flight scheduling and passenger management platforms.

• System Monitoring: Actively monitor cloud-based infrastructure and application performance to preemptively address potential outages.

• Documentation: Create and maintain technical knowledge base articles and Standard Operating Procedures (SOPs) for the IT support team.

• Collaboration: Work closely with the DevOps and Software Development teams to report bugs and suggest feature enhancements based on user feedback.

• Security Compliance: Ensure all remote workstations and support protocols adhere to American Airlines strict cybersecurity and data privacy standards.

Required Skills & Experience

• Experience: 2+ years of experience in a Technical Support Engineer, Help Desk Tier II, or Systems Support role.

• Technical Stack: Proficiency with Windows/macOS environments, SQL queries, and basic API troubleshooting.

• Cloud Knowledge: Familiarity with cloud platforms such as AWS or Azure is highly preferred.

• Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) status is a strong plus.

• Environment: A dedicated home office with high-speed internet (minimum 50 Mbps) and a distraction-free background.

Compensation & Remote Benefits

• Salary: Highly competitive pay scale based on technical proficiency and experience.

• Flight Perks: Industry-leading travel privileges on American Airlines and OneWorld partner airlines.

• Equipment Provided: A full remote tech suite including a high-performance laptop, dual monitors, and necessary peripherals.

• Insurance: Full-time employees are eligible for comprehensive health, dental, vision, and life insurance.