Chewy is a leading online retailer specializing in pet products and supplies. With a passion for pets and a commitment to providing exceptional service, Chewy has become a trusted destination for pet owners across the United States.

Location: Remote (Work From Home)

About Chewy: At Chewy, we believe that pets are family. Our mission is to make pet parenting as convenient and rewarding as possible. We offer a vast selection of pet products, from food and toys to medications and accessories, all delivered straight to our customers' doors. With a customer-centric approach, we strive to create a world where every pet has a loving home, and every pet owner enjoys a seamless shopping experience.

Job Description: Chewy is seeking dedicated and passionate individuals to join our team as Customer Support Specialists. As a remote Customer Support Specialist, you will play a crucial role in ensuring our customers receive the best possible service while shopping for their beloved pets. This position offers a unique opportunity to work from the comfort of your own home and be part of a dynamic and growing company.

Key Responsibilities:

1. Provide Outstanding Customer Service: Assist customers via phone, email, and chat to address inquiries, resolve issues, and ensure a positive shopping experience.
2. Product Knowledge: Develop a deep understanding of Chewy's product catalog to help customers make informed purchase decisions.
3. Order Management: Process orders, returns, and exchanges efficiently and accurately.
4. Problem Solving: Identify and troubleshoot customer concerns, working closely with internal teams to find solutions.
5. Maintain Documentation: Keep detailed records of customer interactions and feedback to help improve our services.
6. Adhere to Policies: Follow company policies and procedures to ensure consistent and reliable customer support.

Required Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Customer-focused with a passion for helping people.
• Ability to work independently in a remote setting.
• Basic computer skills and familiarity with online shopping platforms.
• Previous customer service experience is a plus.

Why Choose Chewy:

• Competitive salary and benefits package.
• Opportunity to work from home.
• Employee discounts on pet products.
• Supportive and inclusive company culture.
• Room for growth and career advancement.

If you're enthusiastic about pets and want to be part of a team that values customer satisfaction, Chewy is the place for you. Join us in making the lives of pets and their owners happier and healthier.

Chewy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.