Chewy, a leading online retailer of pet food and supplies, is seeking a dedicated and motivated Remote Customer Service Representative to join our dynamic team. As a key member of our customer service department, you will play a pivotal role in delivering exceptional service and support to our customers. This is an exciting opportunity to contribute to a rapidly growing company that is passionate about improving the lives of pets and pet owners. If you are eager to make a positive impact, solve problems, and provide an outstanding customer experience from the comfort of your home, this is the job for you!

Key Responsibilities:

• Provide high-quality customer service and assistance through various channels, including phone, email, and chat, to resolve customer inquiries and issues promptly.
• Handle a range of customer queries related to orders, products, returns, refunds, and troubleshooting, ensuring a seamless experience.
• Demonstrate product knowledge and assist customers in making informed purchasing decisions.
• Effectively manage and resolve customer complaints and concerns, ensuring a positive resolution and customer satisfaction.
• Maintain accurate customer records, documenting interactions and feedback in the company system.
• Collaborate with internal teams to address escalated issues and improve processes.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Adhere to company policies and procedures while meeting or exceeding performance goals and targets.

Required Skills and Qualifications:

• High School Diploma or equivalent required; additional education or certifications are a plus.
• Exceptional communication skills, both written and verbal.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a remote team.
• Proficiency with computer systems, customer service software, and basic troubleshooting.
• Attention to detail and ability to maintain accuracy while working under pressure.
• A positive attitude and passion for providing excellent customer service.

Experience:

• Previous experience in customer service or call center roles is preferred, but not required.
• Experience working remotely or in a virtual environment is a plus.
• Knowledge or experience in the pet industry is an advantage, though not mandatory.
• Prior experience handling customer complaints and providing solutions will be highly valued.

Working Hours:

• Full-time and part-time positions available.
• Flexible scheduling, with shifts that may include evenings, weekends, and holidays, based on customer demand.
• Remote work environment offering a balanced work-life experience.

Knowledge, Skills, and Abilities:

• Customer Focus: Ability to consistently provide a positive experience for customers and address their concerns professionally.
• Problem Solving: Skilled in troubleshooting issues and finding the best solution for the customer and company.
• Adaptability: Comfortable with change and willing to learn new processes and technologies as the company grows.
• Teamwork: Able to work collaboratively with a remote team, contributing to the overall success of the department.
• Time Management: Skilled at managing multiple tasks and priorities while meeting deadlines and performance goals.
• Tech-Savvy: Comfortable navigating customer service platforms, CRM tools, and basic software applications.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Generous paid time off (PTO) and holiday pay.
• Employee discounts on Chewy products.
• Training and development opportunities to advance your career.
• A supportive and inclusive work culture that values diversity and work-life balance.
• Access to wellness programs and resources to support mental and physical well-being.

Why Join Chewy?

At Chewy, we are not just a company; we are a passionate community of pet lovers committed to making a difference in the lives of pets and their owners. Working with Chewy means being part of an innovative, fast-paced, and dynamic environment where every team member plays a vital role in achieving our mission. As a Remote Customer Service Representative, you will be empowered to provide exceptional service, build meaningful relationships with customers, and contribute to the success of a company that is at the forefront of the e-commerce and pet care industries. If you are looking for an opportunity to grow, learn, and make an impact in a rewarding and fast-growing company, Chewy is the place for you!

How to Apply:

If you are ready to make a difference and join the Chewy team, we invite you to apply now! To apply, please submit your resume and a brief cover letter detailing your interest in the position and why you would be a great fit for the role. Our recruitment team will review applications and contact qualified candidates for further steps in the hiring process.

Do not miss the chance to be part of something special at Chewy – where pets are family!