Cigna, a leading global health services company, is seeking an enthusiastic and dedicated Customer Service Representative to join our remote team. As a vital part of our customer support team, you will be responsible for providing exceptional service to our customers, helping them with inquiries, resolving issues, and guiding them through our health insurance plans and services. The ideal candidate will demonstrate strong communication skills, empathy, and problem-solving abilities while offering a seamless experience for our customers.

Key Responsibilities:

• Handle inbound and outbound customer inquiries regarding Cigna health plans, products, and services.
• Provide clear, accurate, and helpful information to customers about their policies, claims, billing inquiries, and health benefits.
• Resolve customer issues in a timely, professional, and empathetic manner, ensuring customer satisfaction.
• Assist customers with online account navigation, helping them understand how to access their plan details and submit claims.
• Collaborate with internal departments, such as claims, billing, and technical support, to resolve complex customer issues.
• Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the system.
• Identify opportunities for process improvement and provide feedback to management to enhance customer experience.
• Meet and exceed performance metrics, including customer satisfaction, response time, and first call resolution.
• Stay updated with Cigna products, services, and policies to offer the most relevant information to customers.

Required Skills and Qualifications:

• High school diploma or equivalent (some positions may require an Associate or Bachelor degree).
• 1-2 years of experience in a customer service or call center environment, preferably in the healthcare or insurance industry.
• Strong verbal and written communication skills with the ability to listen and articulate information clearly.
• Excellent problem-solving skills with the ability to manage challenging customer situations effectively.
• Proficient with computers, Microsoft Office Suite, and basic office technology. Experience with CRM software is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathetic, patient, and professional attitude towards customers.
• Must have a reliable internet connection and a quiet, dedicated workspace to perform the job remotely.

Experience:

• At least 1-2 years of experience in customer service, ideally within the healthcare or insurance sectors. Previous experience in remote work is a plus but not required.
• Experience using customer relationship management (CRM) tools, telephone systems, and other support tools is an advantage.
• Familiarity with health insurance terminology, benefits, claims processes, and customer service best practices is preferred but not mandatory.

Working Hours:

• Full-time position with flexible working hours.
• Ability to work evenings, weekends, or holidays as required to meet business needs.
• Remote role that offers flexibility in working from home but may require availability for scheduled shifts during peak times.

Knowledge, Skills, and Abilities:

• Strong customer service orientation with a focus on providing exceptional experiences.
• Ability to communicate effectively across various mediums, including phone, email, and chat.
• Highly organized, detail-oriented, and able to work independently.
• Ability to adapt quickly to new systems, tools, and processes.
• Knowledge of Cigna healthcare plans and services, or the ability to learn them quickly, is an advantage.
• Bilingual candidates (Spanish/English) are highly encouraged to apply.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision benefits for employees and their families.
• 401(k) with company match and retirement planning support.
• Generous paid time off (PTO), sick leave, and holidays.
• Employee assistance program (EAP) providing counseling and mental health support.
• Professional development opportunities and career growth programs.
• Employee discounts on health-related products and services.
• Access to wellness programs and fitness reimbursement.
• Remote work environment, providing flexibility and work-life balance.

Why Join Cigna?
At Cigna, we are committed to improving the health, well-being, and peace of mind of those we serve. Joining our team means being part of a company that values diversity, inclusion, and professional growth. We believe in fostering a collaborative work environment where employees are empowered to make a positive impact on the lives of our customers. We are dedicated to providing excellent customer service and helping people lead healthier lives. By joining Cigna, you will have the opportunity to grow within a global leader in the healthcare industry, with the flexibility of working from home.

How to Apply:
If you are passionate about customer service and want to join a team that makes a difference, apply now! Please submit your updated resume and a brief cover letter outlining your experience and why you are a great fit for the role. Our recruitment team will review your application and reach out to qualified candidates for the next steps in the interview process.

Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.