Job Summary:

Flipkart is seeking a proactive and dedicated Part-Time Customer Service Representative to join our growing team. This position is ideal for individuals who are passionate about providing exceptional customer service, resolving customer issues, and representing Flipkarts brand with professionalism. As a part-time customer service representative, you will be responsible for addressing customer inquiries, assisting with order-related queries, and ensuring a seamless shopping experience. This role offers flexible working hours and a chance to contribute to a dynamic and customer-focused team in one of Indias leading e-commerce platforms.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues, offering appropriate solutions and alternatives within a timely manner.
• Assist customers with order tracking, product returns, refunds, and exchanges.
• Provide accurate information about Flipkart products, services, and policies.
• Document customer interactions and maintain detailed records of inquiries, actions, and resolutions.
• Ensure a positive customer experience by delivering high-quality service and addressing any concerns.
• Collaborate with other departments, including logistics and product teams, to resolve complex issues.
• Stay up-to-date with Flipkarts offerings, promotions, and new services to provide relevant support to customers.

Required Skills and Qualifications:

• High school diploma or equivalent (higher education is a plus).
• Excellent communication skills in English, both written and verbal.
• Proficiency in using customer service software, email, and chat tools.
• Strong problem-solving skills and the ability to handle complex customer queries.
• Empathy, patience, and active listening skills to understand and address customer concerns effectively.
• Ability to multitask and manage multiple inquiries at once.
• Basic computer skills and familiarity with e-commerce platforms.
• Positive attitude and a strong desire to provide an outstanding customer experience.

Experience:

• Prior experience in customer service or a related field is preferred but not required.
• Experience working in an e-commerce environment is a plus.
• Ability to handle high call volumes and meet customer service targets in a fast-paced setting.

Working Hours:

• This is a part-time position with flexible working hours, including evening and weekend shifts.
• Approximately 20-30 hours per week, depending on availability and business needs.

Knowledge, Skills, and Abilities:

• Strong customer orientation and service excellence.
• Effective communication and interpersonal skills.
• Time management and organizational abilities to meet deadlines and service targets.
• Knowledge of Flipkarts product offerings and policies is an advantage.
• Ability to learn new systems and technologies quickly.
• Strong attention to detail and accuracy in data entry and record-keeping.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible working hours for better work-life balance.
• Comprehensive training and development programs.
• Opportunity to work in a fast-growing e-commerce company.
• Access to employee discounts on Flipkart products.
• Health and wellness benefits.
• Career growth opportunities and the potential for full-time roles based on performance.

Why Join Flipkart?

Flipkart is one of Indias leading e-commerce companies, known for its commitment to customer satisfaction and innovation. As part of the Flipkart team, you will be working in a supportive and dynamic environment where your contributions are valued. This is a great opportunity for those seeking flexible work, career development, and the chance to work with a market leader in the online retail industry. Join Flipkart to make a difference in the lives of millions of customers and be part of a growing organization that fosters creativity and innovation.

How to Apply:

If you are passionate about customer service and want to join a fast-paced, dynamic company, please apply through our career portal on the Flipkart website. Submit your resume along with a brief cover letter explaining why you would be an excellent fit for the role. We look forward to hearing from you!