Job Summary

Progressive Technology is seeking enthusiastic, tech-savvy, and customer-focused individuals for our Entry-Level IT Helpdesk Call Center role. This is a fully remote, work-from-home opportunity, ideal for candidates looking to launch their career in IT support. As the first point of contact for technical issues, you will play a vital role in ensuring a smooth and efficient user experience across our growing client base.

Whether you are just starting your career or looking to transition into the IT field, we provide comprehensive training and development to support your professional journey.

Key Responsibilities

• Respond to inbound support calls, chats, and emails from internal users or clients, providing Level 1 IT support.

• Troubleshoot and resolve issues related to hardware, software, network connectivity, and user account access.

• Escalate complex problems to higher-level IT support when necessary, following company protocols.

• Log all incidents, interactions, and solutions in the helpdesk ticketing system with accuracy.

• Educate users on basic technical procedures and best practices for IT security and software use.

• Monitor system alerts and assist in proactive issue identification and resolution.

• Deliver exceptional customer service with professionalism, patience, and empathy.

• Participate in scheduled training and team meetings to remain updated on tools, policies, and procedures.

Required Skills and Qualifications

• High school diploma or GED equivalent (Associates or Bachelors degree in IT or related field is a plus).

• Strong verbal and written communication skills.

• Basic understanding of computer systems, mobile devices, and other tech products.

• Ability to follow step-by-step instructions and clearly explain solutions to non-technical users.

• Comfortable working independently in a remote environment.

• Reliable internet connection and a quiet, dedicated workspace.

Experience

• No prior IT helpdesk experience required – entry-level candidates are welcome!

• Customer service experience (retail, call center, etc.) is a strong plus.

• Familiarity with Windows, Microsoft Office Suite, and basic troubleshooting techniques is advantageous.

Working Hours

• Full-time and part-time positions available.

• Shifts vary between 8:00 AM – 10:00 PM EST, including weekend and evening coverage.

• Flexibility in scheduling is offered for the right candidates.

Knowledge, Skills, and Abilities

• Excellent problem-solving and analytical thinking skills.

• Strong organizational abilities and attention to detail.

• Ability to multitask and prioritize effectively in a fast-paced virtual environment.

• Willingness to learn and grow within a structured support environment.

• Positive attitude and a commitment to delivering outstanding customer support.

Benefits

• Competitive hourly wage with regular performance-based reviews.

• Paid virtual training and continuous skill development.

• Flexible work schedule and a fully remote work environment.

• Opportunity for promotion and career growth within the company.

• Health, dental, and vision insurance options (available for full-time roles).

• Paid time off, sick leave, and holiday pay (based on eligibility).

• Employee Assistance Program (EAP) and access to wellness resources.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering individuals to grow and thrive. We are more than just a helpdesk – we are a team that values innovation, collaboration, and inclusivity. Whether you are launching your IT career or looking to build a long-term path with a forward-thinking organization, we provide the tools, mentorship, and flexibility you need to succeed.

Be part of a company where your voice matters, your skills are valued, and your career is our priority.

How to Apply

Ready to start your journey with us?
Submit your resume and a brief cover letter highlighting your interest in IT support and remote work to us.

Qualified applicants will be contacted via email to schedule a virtual interview.

Join us at Progressive Technology — where your future in IT begins.