Job Summary

Progressive Technology is seeking a dedicated, detail-oriented, and customer-focused individual to join our Remote Banking Customer Support Team. As a Remote Banking Customer Support Specialist, you will be the first point of contact for our banking customers, helping them resolve inquiries and providing solutions that enhance their digital banking experience. This is a full-time, remote position open to candidates based in the United States, designed for individuals who are passionate about customer service and want to thrive in a fast-paced, technology-driven environment.

Key Responsibilities

• Deliver outstanding customer support via phone, email, and live chat in a professional and courteous manner.

• Respond to a wide range of banking-related inquiries, including account access, transaction issues, fraud concerns, and digital banking navigation.

• Provide accurate information and resolve issues in a timely and effective manner.

• Guide customers through troubleshooting steps and educate them on digital banking tools and resources.

• Document all customer interactions using CRM systems in accordance with compliance and quality standards.

• Escalate complex cases to appropriate departments while ensuring timely resolution.

• Stay updated with the latest banking procedures, policies, and digital tools to better assist customers.

• Maintain a high level of confidentiality and adhere to data privacy regulations and company security policies.

Required Skills and Qualifications

• High school diploma or equivalent required; associates or bachelors degree preferred.

• Minimum typing speed of 40 WPM with high accuracy.

• Exceptional verbal and written communication skills.

• Ability to remain calm and professional under pressure.

• Tech-savvy, with the ability to quickly learn and adapt to new software systems and tools.

• Comfortable working independently in a remote environment.

• Strong organizational and multitasking abilities.

Experience

• 1-2 years of customer service experience required, preferably in a call center or remote support setting.

• Prior experience in banking, fintech, or financial services is a strong advantage.

• Familiarity with banking regulations, common account processes, and fraud detection is highly desirable.

Working Hours

• Full-time position: 40 hours per week.

• Shifts may include evenings, weekends, and holidays based on business needs.

• Flexibility to work rotating schedules is required.

Knowledge, Skills, and Abilities

• Solid understanding of digital banking platforms and mobile app functionalities.

• Ability to handle sensitive financial information with discretion.

• Proven conflict-resolution and problem-solving skills.

• Knowledge of regulatory compliance and financial security standards (e.g., FDIC, PCI-DSS).

• Bilingual (Spanish or French) is a plus but not required.

Benefits

• Competitive hourly pay plus performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off, including vacation, sick leave, and holidays.

• Home office stipend and remote work equipment provided.

• Ongoing training and career development programs.

• Employee wellness initiatives and mental health resources.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees through trust, flexibility, and innovation. Our remote-first culture supports a balanced lifestyle while providing meaningful career growth. Join a diverse and inclusive team where your voice is valued, your work makes a real difference, and your future is supported every step of the way. Be part of a forward-thinking company that is redefining the digital banking experience for customers nationwide.

How to Apply

Interested candidates should submit an updated resume and a brief cover letter detailing their experience and motivation for applying.
Click the Apply Now button on our careers page or email your application to us with the subject line: Remote Banking Customer Support Specialist Application.