Job Summary

The Elite Job is seeking a highly motivated and dedicated Telehealth Medical Assistant to join our innovative and expanding healthcare team. In this remote role, the Telehealth Medical Assistant will play a pivotal role in supporting healthcare providers and patients through virtual care services. You will assist in a variety of clinical and administrative tasks that contribute to delivering top-notch healthcare via telehealth platforms. This is an excellent opportunity for individuals who are passionate about healthcare and technology, and who want to make a meaningful impact on patient care in a fast-paced, remote setting.

Key Responsibilities

• Patient Interaction: Conduct initial patient screenings and gather relevant health information via telehealth platforms to prepare patients for virtual consultations with healthcare providers.
• Medical History Documentation: Accurately document patient medical histories, current medications, and symptoms in electronic health records (EHR) systems.
• Virtual Health Support: Assist healthcare providers during telehealth appointments by managing virtual care tools, ensuring that patient records are up to date, and relaying important patient information.
• Scheduling and Coordination: Schedule follow-up appointments, manage patient appointments, and provide reminders to ensure timely and efficient care.
• Patient Education: Provide patients with information about their health conditions, treatments, and follow-up care instructions, as guided by healthcare providers.
• Administrative Support: Handle various administrative duties including data entry, updating patient records, and managing correspondence with patients.
• HIPAA Compliance: Ensure that all patient information is handled with the utmost confidentiality and in full compliance with HIPAA regulations.

Required Skills and Qualifications

• Education: High School diploma or equivalent required; Associates degree in Medical Assisting, Health Administration, or related field preferred.
• Certification: Medical Assistant (MA) certification preferred but not required.
• Technical Proficiency: Comfortable using telehealth platforms, electronic health records (EHR) systems, and other healthcare technology tools.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with patients, healthcare providers, and administrative staff.
• Detail-Oriented: Excellent attention to detail with the ability to accurately record and manage patient information.
• Team Player: Ability to work collaboratively within a team, even in a remote environment.
• Time Management: Strong organizational skills with the ability to multitask and manage time effectively in a remote work environment.
• Adaptability: Comfortable with change and able to quickly adapt to new processes, technologies, and patient needs.

Experience

• Prior Experience: At least 1-2 years of experience in a medical office, clinical, or telehealth setting preferred, but not required.
• Telehealth Experience: Previous experience with telehealth platforms or virtual patient care is highly desirable.
• Customer Service: Experience in a customer-facing role, particularly in healthcare, will be beneficial.

Working Hours

• This is a full-time remote position.
• Typical working hours will be Monday through Friday, from 9:00 AM to 5:00 PM (local time).
• Occasional evening or weekend shifts may be required based on patient needs or business requirements.

Knowledge, Skills, and Abilities

• Technical Expertise: Strong knowledge of telehealth tools and platforms, as well as familiarity with electronic health records (EHR) systems.
• Confidentiality and Compliance: Deep understanding of HIPAA regulations and best practices for maintaining patient confidentiality.
• Empathy and Compassion: Demonstrated ability to provide compassionate care and support to patients remotely.
• Problem-Solving Skills: Ability to handle technical issues related to telehealth platforms and resolve patient concerns in a timely and professional manner.
• Cultural Competency: Ability to work effectively with diverse patient populations and understand their unique needs.

Benefits

• Competitive Salary: Attractive compensation package based on experience.
• Healthcare Benefits: Comprehensive medical, dental, and vision insurance plans.
• Retirement Plans: 401(k) with company match.
• Paid Time Off: Generous PTO policy, including paid holidays and vacation days.
• Work-Life Balance: Flexible remote working environment to support a healthy work-life balance.
• Professional Development: Opportunities for continuing education and career advancement within the organization.
• Employee Wellness: Access to wellness programs, mental health support, and other employee assistance resources.

Why Join The Elite Job?

At The Elite Job, we are dedicated to revolutionizing healthcare delivery through technology. We are committed to creating an inclusive, innovative, and supportive work environment where every team member can thrive. As a remote employee, you will have the flexibility to work from the comfort of your home while making a meaningful impact on patient care. You will have the opportunity to be part of a growing team that values collaboration, continuous learning, and providing high-quality care to our patients.

How to Apply

If you are a passionate and detail-oriented individual with a desire to contribute to the future of healthcare, we would love to hear from you. Please submit your resume and cover letter through the application portal on our website or email them directly to us.