The Elite Job is seeking dedicated and enthusiastic Customer Service Executives to join our night shift call center team in Delhi. This part-time opportunity is perfect for individuals who thrive in fast-paced environments and enjoy solving customer problems effectively. As a Customer Service Executive, you will act as the first point of contact for customers, addressing inquiries, providing support, and ensuring their satisfaction through various channels such as phone, chat, and email.

If you are someone who enjoys challenges, values customer satisfaction, and can work independently, this role is designed for you. Your ability to communicate effectively and handle queries efficiently will help our customers feel valued and heard. This position provides an excellent opportunity to gain experience in a professional call center environment while enjoying flexible working hours.

Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats efficiently.
• Provide accurate product or service information to resolve inquiries.
• Maintain a courteous and professional demeanor with customers.
• Document customer interactions and escalate issues to relevant departments when needed.
• Meet or exceed individual performance goals, including response time and quality metrics.
• Troubleshoot basic technical issues or guide customers through solutions.
• Collaborate with the team to enhance the overall customer experience.
• Maintain data confidentiality and follow company policies.

Requirements:

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Positive attitude with the ability to work under pressure.
• Proficiency with computer applications, such as Microsoft Office and CRM tools.
• A high school diploma or equivalent is required; a bachelor degree is a plus.

Experience:

• 1-2 years of experience in customer service or call center roles is preferred.
• Freshers with excellent communication skills are welcome to apply.

Working Hours:

• Shift Timing: 8 PM – 4 AM
• Days: Rotational shifts (including weekends and holidays)
• Part-Time: Flexible working hours ranging between 20 to 30 hours per week

Knowledge, Skills, and Abilities:

• Exceptional interpersonal skills with a customer-first attitude.
• Ability to adapt to evolving business needs and changing priorities.
• Strong organizational and multitasking skills.
• Basic troubleshooting knowledge for tech-related customer queries.
• Ability to work both independently and as part of a team.
• Open to working during nights and on weekends.

Benefits:

• Competitive hourly pay with shift allowances.
• Flexible part-time schedules for work-life balance.
• Opportunities for professional growth within the company.
• Comprehensive training to develop customer service skills.
• Employee assistance programs and wellness initiatives.
• Recognition programs to celebrate outstanding performance.

Why Explore a Career at The Elite Job?

At The Elite Job, we are committed to providing an inclusive and dynamic work environment where employees feel valued and empowered. We believe in recognizing talent and promoting career advancement. Our company offers employees a platform to learn, grow, and build meaningful careers, even if they are working part-time. As a customer-focused organization, we invest in training and professional development to ensure that our workforce is equipped with the tools and knowledge required to excel.

The night shift offers more than just an unconventional schedule – it allows you to work with a talented, close-knit team that shares your drive to create the best customer experience. If you are passionate about making an impact and thrive in collaborative settings, this is the right opportunity for you!

About The Elite Job:

The Elite Job is a leading provider of customer care services, specializing in night-shift call center solutions across various sectors. Headquartered in India, we take pride in connecting businesses with their customers in real time, regardless of the hour. With a focus on high-quality service delivery, our teams are trained to handle inquiries with professionalism, precision, and empathy.

Our call centers in Delhi are equipped with the latest technology to support seamless communication and efficient operations. We cater to clients from industries such as e-commerce, telecommunications, healthcare, and finance, ensuring that their customers receive round-the-clock support.

At The Elite Job, we strive to create a workplace where employees feel empowered and appreciated. We believe in the power of teamwork, transparency, and continuous learning, making it an exciting and rewarding place to work. Join us, and become a part of a company that values people and service excellence