UPS is seeking motivated and customer-oriented individuals to join our team as Remote Customer Support Associates. In this role, you will act as the first point of contact for customers, assisting with inquiries regarding deliveries, tracking, and general services provided by UPS. This remote position offers the flexibility to work from home, creating an excellent opportunity for candidates looking for a dynamic work-life balance. Your primary goal will be to deliver exceptional customer service by ensuring all inquiries are resolved promptly and professionally.

We are immediately hiring enthusiastic problem-solvers who are passionate about customer satisfaction. If you thrive in a fast-paced environment, enjoy working independently, and are excited to support one of the most recognized logistics companies in the world, this role is ideal for you.

Responsibilities:

• Handle inbound customer calls, emails, or chats to address delivery inquiries, missing packages, and order tracking.
• Provide accurate and timely information regarding UPS services, shipping options, and policies.
• Manage complaint resolution by troubleshooting delivery issues and escalating cases when necessary.
• Process return requests, claims, and refunds following established protocols.
• Collaborate with cross-functional teams to ensure smooth problem resolution.
• Document all customer interactions in the company CRM system for future reference.
• Maintain a professional and courteous tone in all customer interactions, ensuring a positive customer experience.
• Adhere to performance metrics, including average response time and issue resolution standards.

Requirements:

• High school diploma or equivalent required; a college degree is preferred.
• Proficient computer skills with experience using customer management tools (CRM software).
• Exceptional verbal and written communication skills in English.
• Ability to multitask and remain calm under pressure.
• Comfortable working independently in a remote environment with minimal supervision.
• Strong problem-solving skills and a customer-first attitude.
• Reliable internet connection and a quiet workspace at home.

Experience:

• Prior experience in customer service, support, or a call center role preferred (1-2 years).
• Familiarity with the logistics, e-commerce, or shipping industry is a plus.

Working Hours:

• Flexible shifts available, including mornings, evenings, weekends, and holidays.
• Full-time and part-time opportunities are available, based on business needs.

Knowledge, Skills, and Abilities:

• Solid understanding of UPS services and products (training will be provided).
• Proficiency in using computers, chat platforms, and customer service software.
• Excellent time management and organizational skills.
• Ability to empathize with customers and resolve conflicts effectively.
• Detail-oriented, ensuring accurate documentation of customer issues.

Benefits:

• Competitive hourly pay with opportunities for performance bonuses.
• Work from home with flexible scheduling options.
• Comprehensive health, dental, and vision insurance packages.
• Paid time off, including holidays and vacation days.
• Retirement savings plan with employer contributions.
• Employee discounts on UPS shipping services and affiliated partners.
• Professional development and career advancement opportunities.
• Access to virtual wellness programs and mental health support.

Why Explore a Career at UPS?

At UPS, our employees are the foundation of our success. We take pride in fostering a culture of inclusivity, innovation, and collaboration. Working with us means being part of a global logistics leader that offers employees the opportunity to grow and thrive. Whether you are looking to begin a rewarding career or build on existing customer service skills, UPS provides the tools and resources you need to succeed.

Our remote positions offer an ideal solution for individuals seeking both flexibility and stability. With a focus on work-life balance, competitive benefits, and career growth, joining UPS means you will be empowered to make a real difference, not just for our customers but also in your professional journey.

About UPS:

United Parcel Service (UPS) is a global leader in logistics, transportation, and supply chain solutions, headquartered in Atlanta, Georgia. With operations in over 220 countries and territories, UPS offers innovative and sustainable shipping solutions for businesses and individuals alike. Our extensive global network ensures timely delivery and unmatched reliability, making UPS a trusted name in the logistics industry.

Since our founding in 1907, we have remained committed to customer satisfaction, continuous improvement, and environmental responsibility. We aim to foster positive change in communities worldwide by embracing diversity and empowering our employees to grow and lead. At UPS, innovation drives everything we do – from integrating advanced technologies to implementing green initiatives that promote sustainable logistics.

Join UPS today, and become part of a team that is setting the standard for excellence in global logistics.