We are seeking motivated and enthusiastic freshers to join our dynamic team at Flipkart. As a Work from Home Associate, you will play a crucial role in enhancing customer experience and ensuring seamless operations. This position offers the flexibility of remote work, allowing you to contribute to a leading e-commerce platform while developing your skills in a fast-paced environment. If you are passionate about customer service and eager to grow your career in the digital retail space, this is the perfect opportunity for you.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Assist customers with product information, order tracking, returns, and troubleshooting issues.
• Maintain high customer satisfaction ratings by providing excellent service and support.
• Collaborate with team members to resolve complex customer issues effectively.
• Identify opportunities for process improvements and provide feedback to enhance the customer experience.
• Stay updated on product knowledge and company policies to assist customers accurately.
• Participate in training and development programs to enhance skills and knowledge.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency in using computers and familiarity with online communication tools.
• Basic knowledge of e-commerce platforms and customer service principles.
• A positive attitude and willingness to learn.

Experience:

• No prior work experience is required; however, internships or part-time roles in customer service or related fields are a plus.
• Freshers are encouraged to apply.

Working Hours:

• Flexible working hours; candidates must be willing to work shifts, including weekends and holidays, as required.

Knowledge, Skills, and Abilities:

• Ability to adapt to changing situations and work well under pressure.
• Strong organizational skills and ability to multitask.
• Familiarity with customer relationship management (CRM) systems is an advantage.
• A genuine interest in e-commerce and customer satisfaction.

Benefits:

• Competitive salary and performance-based bonuses.
• Work from the comfort of your home.
• Comprehensive training and onboarding program.
• Opportunities for career advancement and professional development.
• Access to employee wellness programs and resources.

Why Join:Flipkart is one of India leading e-commerce platforms, known for its innovation and commitment to customer satisfaction. By joining our team, you will be part of a vibrant and inclusive work culture that values diversity and encourages professional growth. We believe in empowering our employees and providing them with the tools they need to succeed in their careers.

How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their interest in the position and relevant skills. Please send your application to us or apply through our website. We look forward to welcoming you to our team!