Job Summary
The Elite Job is seeking a dynamic and motivated Telecalling Intern to join our remote team. In this role, you will engage with customers across different regions, utilizing your fluency in Tamil, Telugu, English, and Hindi to provide excellent customer service. You will be responsible for answering inquiries, making outbound calls, and supporting the companys outreach efforts. This is an excellent opportunity for individuals looking to gain hands-on experience in telecalling, customer interaction, and communication while working remotely. The internship is designed to help you develop your skills and gain real-world experience in a professional environment.

Key Responsibilities

• Make outbound calls to potential clients and customers for inquiries, feedback, and support.
• Answer inbound calls, addressing customer concerns, questions, and providing accurate information about our services.
• Maintain accurate and detailed records of customer interactions and transactions in the company database.
• Build strong relationships with customers by effectively handling their queries and ensuring satisfaction.
• Follow up with customers to gather feedback and ensure resolution of any concerns.
• Communicate efficiently in Tamil, Telugu, English, and Hindi, ensuring clarity and professionalism at all times.
• Collaborate with team members to share insights and improve customer interaction strategies.
• Meet or exceed daily/weekly calling targets as set by the team leader.

Required Skills and Qualifications

• Proficiency in Tamil, Telugu, English, and Hindi (both spoken and written).
• Excellent communication and interpersonal skills.
• Basic computer skills, including familiarity with data entry and CRM systems.
• Strong problem-solving skills and the ability to think quickly to resolve issues.
• Positive attitude, resilience, and willingness to learn.
• Ability to work independently in a remote setting, managing time efficiently.
• High level of attention to detail and accuracy in data entry and reporting.

Experience

• Prior experience in telecalling, customer service, or a related field is an advantage but not required.
• Freshers with strong language skills and a desire to learn are encouraged to apply.

Working Hours

• Flexible working hours, with options for part-time and full-time schedules based on availability and company needs.
• Typically, work hours will be spread across weekdays and may require availability for some weekends depending on call volume.

Knowledge, Skills, and Abilities

• Multilingual proficiency (Tamil, Telugu, English & Hindi) with strong articulation.
• Knowledge of customer service principles and practices.
• Ability to handle high call volumes and work under pressure while maintaining a professional demeanor.
• Familiarity with basic telecalling tools, software, or CRM systems is a plus.
• Ability to understand customer needs and offer appropriate solutions or recommendations.

Benefits

• Gain hands-on experience in telecalling and customer service.
• Flexible work schedule to accommodate academic or personal commitments.
• Remote working option, allowing you to work from the comfort of your home.
• Opportunity to improve communication and language skills in a professional setting.
• Potential for full-time employment or extended contract based on performance.
• Mentorship and guidance from experienced team members and managers.

Why Join
The Elite Job offers a unique opportunity for you to work with a leading company in a growing sector. As a Telecalling Intern, you will gain practical experience in customer engagement while improving your multilingual communication skills. Our flexible, remote working environment supports a healthy work-life balance, and we provide plenty of opportunities for learning and career development. If you are looking for a role that allows you to work remotely while making a real impact, this is the perfect position for you.

How to Apply
Interested candidates can apply by sending their updated resume and a cover letter to us. Please ensure that you highlight your language proficiency and any relevant experience in your application. We look forward to hearing from enthusiastic and talented individuals who are eager to grow with us!