Job Summary

Flipkart, Indias leading e-commerce platform, is looking for enthusiastic and dedicated individuals to join our growing team as Work-From-Home Associates. This role is perfect for freshers who are eager to start their career in a dynamic and fast-paced environment. You will play a key role in delivering a seamless customer experience by handling queries, processing orders, and ensuring customer satisfaction, all from the comfort of your home.

As a remote associate, you will have the flexibility to work from any location while contributing to the companys mission of revolutionizing e-commerce in India. With ample training and support provided, this is a fantastic opportunity to kickstart your career with one of Indias most renowned brands.

Key Responsibilities

• Handle customer inquiries related to orders, products, and services via phone, email, and chat.
• Assist customers with order tracking, cancellations, returns, and refunds.
• Resolve customer issues promptly and escalate when necessary.
• Maintain an updated knowledge of Flipkarts products, services, and policies.
• Ensure high customer satisfaction by providing accurate and helpful information.
• Work collaboratively with other team members to enhance overall customer experience.
• Maintain data privacy and follow compliance regulations in handling customer information.
• Provide feedback to management for continuous improvement in processes and customer interactions.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree preferred but not mandatory.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency, including familiarity with MS Office and web-based applications.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Good problem-solving skills and a customer-first attitude.
• Ability to work independently, with a high level of self-discipline and time management.
• Basic understanding of e-commerce and online shopping trends is an added advantage.

Experience

• Freshers are encouraged to apply.
• Prior experience in customer service or e-commerce is beneficial but not required, as full training will be provided.

Working Hours

• Flexible working hours are available.
• Full-time and part-time shifts, with opportunities for day, evening, and weekend schedules based on business needs.

Knowledge, Skills, and Abilities

• Customer Focus: A strong desire to provide excellent customer service and improve customer interactions.
• Communication: Ability to clearly convey information to customers and team members.
• Adaptability: Comfort with working in a remote setup and adapting to changing technologies.
• Collaboration: Willingness to work as part of a virtual team and contribute to group success.
• Tech-Savvy: Ability to learn and use new software applications relevant to the role.

Benefits

• Remote Work: Enjoy the flexibility of working from the comfort of your home.
• Training: Comprehensive training and onboarding provided to ensure you succeed in your role.
• Career Growth: Access to internal job postings and career development opportunities within Flipkart.
• Competitive Compensation: A market-competitive salary package with performance-based incentives.
• Health and Wellness: Access to company-sponsored health benefits.
• Work-Life Balance: Flexible scheduling to help maintain a healthy work-life balance.

Why Join Flipkart?

• Pioneering E-commerce: Be part of Indias largest e-commerce platform, known for its innovative solutions and customer-centric approach.
• Inclusive Culture: At Flipkart, we value diversity and are committed to creating an inclusive work environment where everyone is respected.
• Learning Opportunities: Gain industry knowledge and enhance your skills through continuous learning and development programs.
• Freshers Welcome: We believe in nurturing fresh talent and offer robust training to help you succeed.
• Supportive Environment: Join a team where collaboration and teamwork are prioritized, ensuring you have the support you need to grow in your role.

How to Apply

If you are ready to begin your career with one of Indias most exciting and innovative companies, we would love to hear from you!

1. Visit the official Flipkart careers page.
2. Search for Work-From-Home Associate roles and click on the relevant job listing.
3. Complete the online application form with your updated resume and cover letter.
4. Our HR team will review your application, and selected candidates will be contacted for the next steps.