Job Summary

Flipkart, one of Indias leading e-commerce platforms, is seeking a dedicated and customer-focused individual for the role of Part-Time Customer Service Representative. In this role, you will be instrumental in delivering exceptional service to our diverse customer base, addressing inquiries, resolving issues, and ensuring an outstanding shopping experience. This position is ideal for individuals who excel in communication and are enthusiastic about contributing to a high-performing team in a dynamic, fast-paced environment.

Key Responsibilities

• Customer Support: Provide timely and accurate responses to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Issue Resolution: Address and resolve customer complaints and issues effectively, utilizing problem-solving skills and maintaining a positive attitude.
• Product Information: Assist customers with product-related questions, order status, and any other information required to enhance their shopping experience.
• Data Entry: Accurately record customer interactions, transactions, and feedback in the system to ensure up-to-date and precise information.
• Team Collaboration: Work closely with other team members and departments to ensure a seamless customer service experience and share insights on recurring issues to help improve processes.
• Feedback Collection: Gather and relay customer feedback to help identify trends and areas for improvement in our services and products.

Required Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
• Problem-Solving: Strong problem-solving skills and the ability to think quickly on your feet to address and resolve customer issues.
• Empathy: Demonstrated empathy and patience when handling customer concerns, ensuring a positive interaction even in challenging situations.
• Technical Proficiency: Basic computer skills, including proficiency with MS Office and familiarity with customer service software and CRM systems.
• Attention to Detail: High attention to detail with the ability to handle multiple tasks simultaneously while maintaining accuracy.

Experience

• Previous Experience: Prior experience in a customer service or support role is preferred but not required. We value a positive attitude and a willingness to learn over prior experience.
• Educational Background: High school diploma or equivalent required; further education or certifications in customer service or related fields is a plus.

Working Hours

• Flexible Schedule: This is a part-time position with flexible working hours. Shifts may vary and include evenings, weekends, and holidays based on business needs.

Knowledge, Skills, and Abilities

• Customer-Centric Approach: Ability to maintain a customer-first attitude, ensuring every interaction aligns with Flipkarts commitment to superior service.
• Adaptability: Capacity to adapt to changing situations and handle varying volumes of customer interactions efficiently.
• Team Player: Ability to work collaboratively within a team and contribute to a supportive and productive work environment.
• Cultural Sensitivity: Awareness and respect for diverse customer backgrounds and the ability to engage with a wide range of individuals.

Benefits

• Competitive Salary: Attractive hourly wage based on experience and qualifications.
• Flexible Scheduling: Manage your work hours around other commitments or activities.
• Professional Development: Opportunities for training and development to enhance your skills and advance your career.
• Employee Discounts: Discounts on Flipkart products and services.
• Supportive Environment: Work within a dynamic and supportive team that values your contributions.

Why Join Flipkart?

Flipkart is not just an e-commerce giant; it is a place where innovation meets opportunity. As a Part-Time Customer Service Representative, you will join a forward-thinking company that values each employees contribution to our mission of making e-commerce accessible and enjoyable for all. Enjoy the benefits of working in a flexible, inclusive environment where your efforts are recognized and rewarded.

How to Apply

Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are an ideal fit for the role. Applications can be sent to us with the subject line Part-Time Customer Service Representative Application. We look forward to receiving your application and exploring how you can contribute to our team!