Job Summary:

The Elite Job is seeking a highly motivated and technically proficient individual for the position of Remote Technical Support Specialist on the Overnight Shift. In this role, you will be responsible for delivering exceptional technical support and solutions to our clients during overnight hours. Your primary objective will be to troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to our clients operations. This position is ideal for someone with a strong technical background, excellent problem-solving skills, and the ability to work independently in a remote setting.

Key Responsibilities:

• Provide comprehensive technical support to clients via phone, email, and chat during overnight hours.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Document all support interactions and solutions in our ticketing system with accuracy and detail.
• Collaborate with other team members and departments to escalate and resolve complex issues.
• Maintain a high level of customer satisfaction by delivering effective solutions and providing excellent service.
• Monitor and manage support queues to ensure timely resolution of all incoming requests.
• Stay current with the latest technology trends and updates relevant to the support provided.

Required Skills and Qualifications:

• Proficiency in troubleshooting and resolving technical issues related to hardware, software, and networking.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote work environment.
• Familiarity with remote desktop tools and support software.
• High level of patience and professionalism in dealing with clients.

Experience:

• Minimum of 2 years of experience in a technical support role or a related field.
• Proven experience in handling technical issues and providing support in a remote or virtual setting.
• Experience with common operating systems (Windows, macOS, Linux) and popular applications (Microsoft Office Suite, web browsers, etc.).

Working Hours:

• Overnight shift from 10 PM to 6 AM (local time) with flexibility for occasional adjustments based on business needs.

Knowledge, Skills, and Abilities:

• In-depth knowledge of IT systems, networks, and troubleshooting techniques.
• Strong analytical skills with the ability to diagnose and resolve issues quickly.
• Capability to handle high-pressure situations and prioritize tasks effectively.
• Ability to adapt to new technologies and learn quickly.
• Strong interpersonal skills with the ability to work collaboratively with team members.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health insurance including dental and vision coverage.
• Generous paid time off and holiday leave.
• Professional development opportunities and access to training resources.
• Flexible remote work arrangement with a supportive team environment.
• 401(k) plan with company match.

Why Join:

At The Elite Job, we are dedicated to fostering a supportive and dynamic work environment where your skills and contributions are valued. Joining our team means being part of a company that prioritizes innovation, professional growth, and employee well-being. We offer a flexible remote work setting that allows you to balance work and personal life while contributing to meaningful client solutions.

How to Apply:

To apply for the Remote Technical Support Specialist position, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. Applications can be sent to us with the subject line Remote Technical Support - Overnight Shift Application. We look forward to reviewing your application and discussing how you can contribute to The Elite Jobs success.