Job Summary:

CVS Health is seeking a dedicated and empathetic Customer Support Representative to join our remote team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels. As a key member of our customer service team, you will address inquiries, resolve issues, and contribute to an outstanding customer experience while working from the comfort of your home.

Key Responsibilities:

• Respond to customer inquiries and provide accurate, timely, and helpful information through phone, email, and chat.
• Assist customers with navigating our services, resolving billing and technical issues, and addressing any concerns or complaints.
• Process and track customer orders, returns, and exchanges in accordance with company policies.
• Collaborate with other departments to escalate and resolve complex issues and ensure customer satisfaction.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Stay updated on product knowledge, policies, and procedures to provide accurate information.
• Participate in training sessions and team meetings to enhance skills and improve service delivery.

Required Skills and Qualifications:

• High school diploma or equivalent required; Associates degree or higher preferred.
• Proven experience in a customer service or support role, preferably in a remote setting.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• High-speed internet connection and a quiet, dedicated workspace.

Experience:

• Minimum of 1-2 years of experience in customer service or a related field.
• Previous experience in a remote or virtual customer support role is highly desirable.
• Familiarity with healthcare or pharmacy services is a plus.

Working Hours:

• Full-time position with flexible scheduling options.
• Availability to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Strong customer-centric mindset with a commitment to providing exceptional service.
• Ability to handle difficult conversations and resolve conflicts professionally.
• Technical aptitude to navigate various software applications and systems.
• Strong organizational skills and attention to detail.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match and profit-sharing options.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts on CVS Health products and services.
• Opportunities for career growth and professional development.
• Access to wellness programs and resources.

Why Join CVS Health?

• Be part of a leading healthcare company committed to improving patient outcomes and enhancing the customer experience.
• Enjoy the flexibility of remote work while contributing to a mission-driven organization.
• Receive competitive compensation and benefits, along with ample opportunities for professional growth and advancement.
• Join a supportive and inclusive team dedicated to fostering a positive work environment.

How to Apply:

Interested candidates should submit their resume and cover letter through the CVS Health career portal. In your cover letter, please highlight your relevant experience, why you are passionate about customer service, and why you would be a great fit for our remote team.