Job Summary:

CVS Health is seeking a dedicated and proactive Remote Customer Support Assistant to join our dynamic team. In this full-time remote role, you will play a crucial part in delivering exceptional customer service and support to our clients. As the first point of contact for our customers, you will be responsible for addressing inquiries, resolving issues, and ensuring a positive experience with CVS Health. This role offers the flexibility of working from home while contributing to a leading healthcare company that values innovation, integrity, and compassion.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and chat, addressing inquiries and resolving issues efficiently and professionally.
• Assist customers with product information, account management, and technical support, ensuring a comprehensive understanding of their needs.
• Process transactions, manage orders, and handle returns or exchanges as required.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to resolve complex issues and escalate concerns as necessary.
• Stay updated on CVS Healths products, services, and policies to provide accurate and relevant information to customers.
• Contribute to the development of customer support processes and suggest improvements to enhance service quality.

Required Skills and Qualifications:

• High school diploma or equivalent; associates degree or higher preferred.
• Proven experience in a customer service or support role, preferably in a remote setting.
• Strong communication skills, both written and verbal, with the ability to handle inquiries professionally and empathetically.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote work environment.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Experience:

• At least 1-2 years of experience in customer support or a related field.
• Previous remote work experience is a plus.
• Experience in the healthcare or pharmacy industry is advantageous but not required.

Working Hours:

• Full-time position with flexible scheduling options.
• Must be available to work 40 hours per week, including potential evenings and weekends.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service best practices and standards.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• A proactive attitude with a commitment to continuous learning and improvement.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and holiday pay.
• Retirement savings plan with company match.
• Employee discounts on CVS Health products and services.
• Opportunities for professional development and career advancement.
• Flexible work environment with remote work options.

Why Join CVS Health:

• Join a leading healthcare company committed to improving lives and making a difference in communities across the country.
• Be part of a supportive and inclusive team that values innovation, integrity, and customer satisfaction.
• Enjoy a work-life balance with flexible scheduling and remote work options.
• Take advantage of career growth opportunities within a large and diverse organization.

How to Apply:

To apply for the Remote Customer Support Assistant position at CVS Health, please submit your resume and a cover letter detailing your relevant experience and skills through our online application portal. Be sure to include any specific accomplishments or examples that highlight your customer service expertise. We look forward to reviewing your application and exploring how you can contribute to our team.