Job Summary:

Are you passionate about social media and committed to delivering exceptional customer support? Disney, a global leader in entertainment and media, is seeking a dedicated Social Media Support Specialist to join our remote team. In this role, you will manage and respond to customer inquiries and feedback across various social media platforms, ensuring a seamless and positive experience for our audiences. As a representative of the Disney brand, you will embody our values of creativity, innovation, and excellence while providing top-notch support to our global community.

Key Responsibilities:

• Monitor and manage Disneys social media channels, including Facebook, Twitter, Instagram, and other platforms.
• Respond promptly and professionally to customer inquiries, comments, and feedback.
• Provide accurate and helpful information to resolve issues or escalate them to appropriate departments.
• Develop and implement strategies to enhance customer engagement and satisfaction on social media.
• Collaborate with internal teams to address complex or high-priority concerns effectively.
• Track and analyze social media metrics to identify trends and improve service quality.
• Maintain a thorough understanding of Disneys products, services, and policies to provide informed support.
• Ensure compliance with Disneys brand guidelines and social media best practices.

Required Skills and Qualifications:

• Proven experience in social media management or customer support, ideally within a remote setting.
• Exceptional written communication skills with a keen eye for detail.
• Strong problem-solving abilities and a proactive approach to addressing customer issues.
• Familiarity with social media management tools and analytics platforms.
• Ability to work independently and manage multiple tasks efficiently.
• High level of professionalism and a customer-focused mindset.
• Proficiency in English; additional languages are a plus.

Experience:

• Minimum of 2 years of experience in a social media support or customer service role.
• Experience with remote work environments is preferred.
• Demonstrated ability to handle high volumes of customer interactions effectively.

Working Hours:

• This is a remote position with flexible working hours. You will be expected to work a full-time schedule, with occasional evening or weekend shifts based on business needs.

Knowledge, Skills, and Abilities:

• In-depth knowledge of social media platforms and their respective user environments.
• Ability to maintain brand voice and consistency in all interactions.
• Strong analytical skills to evaluate social media performance and customer feedback.
• Excellent interpersonal skills with the ability to empathize and build rapport with customers.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holiday leave.
• Professional development opportunities and career growth support.
• Access to Disneys exclusive employee discounts and perks.

Why Join Disney:

Joining Disney means becoming part of a globally recognized brand known for its creativity, innovation, and commitment to excellence. As a Social Media Support Specialist at Disney, you will have the opportunity to work in a dynamic and supportive environment that values diversity and inclusion. You will contribute to enhancing our customer experience and engage with a global audience, all while enjoying the flexibility of remote work.

How to Apply:

To apply for the Social Media Support Specialist position, please submit your resume and a cover letter detailing your relevant experience and why you are excited about this opportunity at Disney. Applications can be submitted through our careers portal on the Disney website. We look forward to learning how your skills and passion align with our teams goals.