Job Summary:United Airlines is seeking a dedicated and customer-focused Remote Customer Service Representative to join our team. This position offers the flexibility of working from home while providing exceptional support to our customers. As a key member of our customer service team, you will assist passengers with inquiries, resolve issues, and ensure a seamless experience for travelers. If you have a passion for helping others and enjoy problem-solving, this role is an excellent opportunity for you to be a part of a leading global airline.

Key Responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries related to flight bookings, baggage, cancellations, and general airline services.
• Provide excellent customer service by resolving complaints, offering solutions, and ensuring customer satisfaction.
• Assist passengers with making, changing, or canceling flight reservations, including processing refunds and ticket adjustments.
• Navigate through airline systems to retrieve and update information, ensuring accuracy and efficiency.
• Promote United Airlines products and services to enhance customer experience.
• Stay up to date with airline policies, promotions, and services to provide accurate and relevant information.
• Maintain detailed records of customer interactions, including complaints, inquiries, and resolutions in the system.
• Work closely with team members and supervisors to resolve complex customer issues and escalate when necessary.

Required Skills and Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Proven experience in customer service, preferably in a call center or airline environment.
• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations with professionalism and patience.
• Strong problem-solving skills and attention to detail.
• Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
• Proficient in using computers, including the ability to navigate multiple software applications.
• Ability to work independently while maintaining a team-oriented approach.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Experience:

• Minimum of 1 year of customer service experience in a call center, retail, or hospitality environment.
• Previous experience in the travel or airline industry is a plus, but not required.
• Experience handling difficult customer situations with patience and empathy is highly desirable.

Working Hours:

• Full-time position with flexibility to work from home.
• Must be available to work a variety of shifts, including evenings, weekends, and holidays as per operational requirements.
• Typical shift hours are between 8 AM - 8 PM, but may vary depending on business needs.

Knowledge, Skills, and Abilities:

• Communication: Clear and effective verbal and written communication with customers and team members.
• Customer-Oriented: A genuine desire to help people and resolve issues efficiently and empathetically.
• Technology Savvy: Ability to quickly learn and navigate airline reservation and customer service software.
• Time Management: Ability to prioritize tasks and manage time efficiently to meet service goals.
• Multitasking: Comfort with managing multiple requests simultaneously while providing excellent service.
• Team Player: Ability to collaborate with colleagues and supervisors to achieve team goals.
• Adaptability: Willingness to learn new processes, products, and services as required.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off (PTO), including vacation days and holidays.
• Retirement savings plan with company match.
• Employee discounts on flights and travel-related services.
• Opportunities for career growth and professional development.
• Flexible working environment allowing employees to work from home.
• Access to wellness programs and resources to support mental and physical health.

Why Join United Airlines?At United Airlines, we believe in creating an inclusive and supportive workplace where all employees are valued. As a Remote Customer Service Representative, you will have the opportunity to grow in a dynamic company that is committed to delivering an exceptional travel experience for our customers. United Airlines is not just an airline; it is a global team that works together to ensure excellence and innovation. Join us and be part of a company that values teamwork, personal growth, and a passion for helping others.

How to Apply:If you are ready to make a difference in the lives of travelers and thrive in a customer-focused environment, we encourage you to apply today! Please visit our career page at United Airlines Careers to submit your application. Ensure you include a detailed resume and a cover letter that highlights your customer service experience and why you are a perfect fit for the role. We look forward to hearing from you!