Job Summary:

As a Customer Support Specialist at CVS Health, you will play a pivotal role in providing exceptional support to our diverse customer base. Your primary responsibility will be to resolve customer inquiries, manage their concerns with empathy and professionalism, and ensure a seamless experience across all channels. You will work closely with various teams to enhance customer satisfaction and drive continuous improvement in our service delivery.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat with clarity and efficiency. Address issues related to prescriptions, billing, and general service inquiries.
• Issue Resolution: Troubleshoot and resolve customer concerns, ensuring timely and effective solutions. Escalate complex issues to appropriate departments as needed.
• Service Improvement: Provide feedback and insights to help enhance service processes and identify areas for improvement.
• Documentation: Accurately record interactions and maintain detailed notes on customer issues and resolutions.
• Compliance: Adhere to company policies and procedures, including data privacy regulations, to ensure compliance and safeguard customer information.
• Team Collaboration: Work with internal teams to address and resolve customer issues, contributing to a cohesive and supportive work environment.

Required Skills and Qualifications:

• Education: High school diploma or equivalent; Associates or Bachelors degree preferred.
• Experience: Previous experience in a customer service or support role, preferably within the healthcare or retail sector.
• Communication: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
• Problem-Solving: Strong analytical skills with a focus on resolving issues efficiently and effectively.
• Technical Proficiency: Comfortable using customer relationship management (CRM) software and other relevant tools.
• Empathy and Patience: Demonstrated ability to handle sensitive situations with empathy and patience.

Experience:

• At least 1-2 years of experience in a customer service or support role.
• Experience in a healthcare or pharmacy setting is a plus but not required.

Working Hours:

• Full-time position with a standard schedule of 40 hours per week. Flexibility to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Customer-Focused: Commitment to delivering exceptional customer service and enhancing the customer experience.
• Attention to Detail: Ability to handle multiple tasks with precision and accuracy.
• Adaptability: Capable of adapting to changing environments and managing various customer needs.
• Team Player: Strong interpersonal skills with a collaborative approach to working with others.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off (PTO) and holiday pay.
• Opportunities for career growth and professional development.
• Employee discounts on CVS Health products and services.

Why Join CVS Health:

Joining CVS Health means becoming part of a leading company dedicated to improving the health and well-being of our communities. We value our employees and provide a supportive and inclusive work environment where you can thrive professionally and personally. At CVS Health, you will have the opportunity to make a real difference in peoples lives while advancing your career in a dynamic and rewarding industry.

How to Apply:

Interested candidates should submit their resume and cover letter through our online application portal on the CVS Health Careers page. Please include details of your relevant experience and explain why you would be a great fit for the Customer Support Specialist role. Our recruitment team will review applications and contact qualified candidates for further steps in the selection process.