Job Summary

Flipkart, a leading e-commerce company renowned for its innovation and customer-centric approach, is seeking enthusiastic and dedicated Freshers for the role of Customer Support Executive. This position offers an excellent opportunity for recent graduates or entry-level candidates to kickstart their careers in a dynamic and supportive environment. As a Customer Support Executive, you will be the frontline representative of Flipkart, assisting customers with their inquiries, resolving issues, and ensuring a seamless shopping experience.

Key Responsibilities

• Customer Assistance: Provide exceptional support to customers via phone, email, and chat, addressing inquiries, resolving complaints, and offering product recommendations.
• Issue Resolution: Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience.
• Order Management: Assist with order processing, tracking, and returns, ensuring timely and accurate handling of customer requests.
• Product Knowledge: Stay informed about Flipkarts products, services, and promotions to provide accurate information and recommendations.
• Documentation: Maintain detailed records of customer interactions and transactions in the CRM system.
• Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
• Collaboration: Work closely with other departments to address complex customer issues and ensure timely resolution.

Required Skills and Qualifications

• Education: Bachelors degree or equivalent qualification.
• Communication: Excellent verbal and written communication skills in English.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Customer Orientation: A genuine passion for delivering outstanding customer service.
• Technical Skills: Proficiency in using CRM software and basic computer applications.
• Adaptability: Ability to handle a fast-paced environment and adapt to changes.
• Teamwork: Demonstrated ability to work effectively as part of a team.

Experience

• Freshers Welcome: No prior experience required. Training will be provided.

Working Hours

• Shift-Based: Flexible working hours with shifts covering different times of the day, including weekends.

Knowledge, Skills, and Abilities

• Attention to Detail: Strong attention to detail to ensure accurate information and effective issue resolution.
• Empathy: Ability to empathize with customers and handle sensitive situations with care.
• Multitasking: Capability to manage multiple tasks and prioritize effectively in a high-volume environment.
• Cultural Awareness: Sensitivity to diverse customer backgrounds and needs.

Benefits

• Competitive Salary: Attractive compensation package.
• Training & Development: Comprehensive training program to enhance skills and career growth.
• Work-Life Balance: Flexible working hours to support a healthy work-life balance.
• Health Benefits: Health insurance and wellness programs.
• Career Progression: Opportunities for career advancement within the company.
• Employee Discounts: Exclusive discounts on Flipkart products.

Why Join Flipkart?

Flipkart is committed to fostering a positive and inclusive work environment where innovation and teamwork are highly valued. As a Customer Support Executive, you will have the chance to work with a passionate team dedicated to delivering excellence. Join us to start your career with one of Indias leading e-commerce giants and make a meaningful impact on customer satisfaction.

How to Apply

To apply for the Customer Support Executive position, please visit our careers page and submit your updated resume along with a cover letter detailing your interest in the role. We look forward to welcoming enthusiastic individuals who are ready to contribute to our mission of delivering exceptional customer experiences.