Flipkart is seeking enthusiastic and customer-focused individuals for the role of Customer Service Representative. This work-from-home opportunity is ideal for freshers who are eager to begin their careers in a dynamic and fast-growing e-commerce company. As a Customer Service Representative, you will serve as the primary point of contact for our customers, providing timely and effective support through phone, email, and chat. Your role will be essential in ensuring customer satisfaction and resolving queries with efficiency and professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats to resolve issues.
• Address customer inquiries related to orders, shipments, refunds, and product information.
• Provide accurate and clear information to customers, ensuring their concerns are addressed promptly.
• Escalate complex issues to senior team members or relevant departments when necessary.
• Follow up on unresolved customer issues to ensure a positive outcome.
• Maintain a strong understanding of Flipkart products, services, and policies.
• Document all customer interactions in the internal system accurately and in a timely manner.
• Participate in training sessions to stay updated on new services, features, and policies.

Required Skills and Qualifications:

• Freshers welcome; prior experience in customer service or e-commerce is a plus but not mandatory.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in English; fluency in regional languages is a plus.
• Basic knowledge of computer systems, email, and customer support software.
• Ability to work independently in a remote setup with minimal supervision.
• A positive attitude and eagerness to learn.

Experience:

• No prior experience is required. Training will be provided.
• Experience in a customer service environment will be considered advantageous.

Working Hours:

• Full-time or part-time shifts available based on company needs.
• Flexibility to work in rotational shifts, including weekends and holidays.
• Working hours are subject to change depending on operational requirements.

Knowledge, Skills, and Abilities:

• Knowledge of e-commerce processes, especially in customer-facing roles.
• Ability to manage time efficiently and multitask in a fast-paced environment.
• Excellent listening skills and empathy for customer needs.
• Strong attention to detail when recording customer information and handling queries.
• Ability to remain calm under pressure and manage difficult customer interactions with professionalism.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to work from the comfort of your home.
• Comprehensive training and development programs.
• Health and wellness benefits, including insurance coverage.
• Paid time off and leave benefits.
• Career advancement opportunities within Flipkart growing organization.
• Employee discounts on Flipkart products.

Why Join Flipkart:

Joining Flipkart means becoming part of India largest e-commerce company, where innovation and customer satisfaction are at the forefront of everything we do. As a Customer Service Representative, you will have the chance to contribute to a rapidly growing industry, work in a supportive and inclusive environment, and build a rewarding career. Flipkart provides an excellent platform for freshers to develop their skills and grow with the company.

How to Apply:

Interested candidates can apply through Flipkart official careers page or by sending their updated resumes to us. Please ensure your contact information is accurate, and specify your preferred working hours in your application. Successful candidates will be contacted for an interview and assessment process.