Job Summary

As a Virtual Assistant at Amex, you will play a crucial role in providing administrative and operational support to various teams across the company. This remote, part-time position offers the flexibility to manage your own schedule while assisting in daily operations, customer service, and project management tasks. You will be a key player in ensuring smooth workflows, improving productivity, and maintaining high levels of client satisfaction.

Key Responsibilities

• Administrative Support: Manage calendars, schedule meetings, and coordinate with team members to ensure timely completion of tasks.
• Customer Service: Handle client inquiries, resolve issues, and provide exceptional customer support via email, phone, and chat.
• Data Management: Organize and maintain digital records, update databases, and ensure accurate and timely data entry.
• Project Assistance: Assist in the planning, execution, and tracking of various projects, ensuring deadlines are met.
• Communication: Serve as a liaison between departments, ensuring clear and effective communication.
• Research: Conduct market research, gather information, and prepare reports as needed.
• Task Management: Prioritize and manage multiple tasks simultaneously, ensuring all deliverables are completed on time.

Required Skills and Qualifications

• Education: High school diploma or equivalent; college degree preferred.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively.
• Technical Proficiency: Familiarity with Microsoft Office Suite, Google Workspace, and other relevant software tools.
• Problem-Solving: Ability to think critically and solve problems efficiently.
• Customer Service Orientation: Previous experience in customer service or client-facing roles is a plus.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.

Experience

• Minimum of 1-2 years of experience in an administrative, customer service, or virtual assistant role.
• Prior experience working remotely is preferred but not required.

Working Hours

• Part-Time: Approximately 20-25 hours per week.
• Flexible Schedule: Ability to set your own working hours, with availability during peak business times.

Knowledge, Skills, and Abilities

• Adaptability: Ability to quickly adapt to changing priorities and work in a fast-paced environment.
• Self-Motivation: Strong initiative and ability to work independently with minimal supervision.
• Interpersonal Skills: Ability to build positive relationships with clients, team members, and other stakeholders.
• Confidentiality: Maintain strict confidentiality of sensitive information.

Benefits

• Flexible Working Hours: Choose your own schedule that fits your lifestyle.
• Work From Home: Enjoy the comfort and convenience of working remotely.
• Professional Growth: Opportunities for learning and development within a global company.
• Competitive Pay: Receive a competitive hourly wage with potential for performance-based bonuses.
• Health and Wellness: Access to wellness programs and resources to support your overall well-being.

Why Join Amex?

At Amex, we believe in empowering our employees to achieve their best. By joining our team, you will be part of a company that values innovation, diversity, and work-life balance. As a Virtual Assistant, you will have the opportunity to work with talented professionals across various departments, gain valuable experience, and contribute to the success of a global leader in the financial services industry.

How to Apply

To apply for the Virtual Assistant (Part-Time / Work From Home) position at Amex, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be submitted through our online career portal. We look forward to reviewing your application and potentially welcoming you to our team!