Job Summary:

The Elite Job is seeking a dedicated and proactive Call Center Customer Service Representative to join our overnight team. As a key player in our customer service department, you will be responsible for delivering exceptional support to our customers during the night shift. This role demands excellent communication skills, problem-solving abilities, and a high level of professionalism to manage and resolve customer inquiries effectively.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls with a focus on delivering top-notch service, addressing inquiries, and resolving issues efficiently.
• Issue Resolution: Troubleshoot and resolve customer complaints or concerns, providing accurate information and solutions to enhance customer satisfaction.
• Data Management: Accurately document and update customer information and interactions in our CRM system to ensure a comprehensive record of all communications.
• Service Quality: Adhere to company guidelines and protocols to ensure consistent and high-quality service. Meet or exceed performance metrics related to call handling, resolution times, and customer satisfaction.
• Team Collaboration: Work closely with other team members and departments to ensure cohesive and effective service delivery. Participate in team meetings and training sessions as required.

Required Skills and Qualifications:

• Communication Skills: Exceptional verbal and written communication skills with the ability to convey information clearly and professionally.
• Customer Service: Proven ability to handle difficult situations with patience and empathy. Experience in a customer service role is highly desirable.
• Technical Proficiency: Proficiency with CRM software and basic computer applications. Ability to learn new systems quickly.
• Problem-Solving: Strong analytical skills with a proactive approach to resolving issues and providing solutions.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in customer interactions and data entry.

Experience:

• Minimum of 1 year of experience in a call center or customer service role is preferred.
• Experience working overnight or in a similar shift-based environment is advantageous.

Working Hours:

• This position requires availability to work overnight shifts, from 11:00 PM to 7:00 AM, including weekends and holidays as needed.

Knowledge, Skills, and Abilities:

• Knowledge: Understanding of customer service principles and practices.
• Skills: Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
• Abilities: Ability to work independently and as part of a team in a fast-paced environment. Flexibility to adapt to varying workloads and customer needs.

Benefits:

• Competitive Salary: Attractive compensation package commensurate with experience.
• Health Benefits: Comprehensive health, dental, and vision insurance.
• Retirement Plans: 401(k) plan with company matching.
• Paid Time Off: Generous vacation and sick leave policies.
• Professional Development: Opportunities for career growth and skill development through training and educational programs.

Why Join The Elite Job:

• Dynamic Work Environment: Be part of a supportive and engaging team dedicated to delivering excellence.
• Career Growth: We value our employees and provide pathways for advancement within the company.
• Innovative Culture: Join a company that embraces innovation and values new ideas to improve processes and services.
• Work-Life Balance: Enjoy a flexible work schedule with the benefits of working in a night shift environment.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to us with the subject line Call Center Customer Service Representative - Overnight Application. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview.