Job Summary:
At The Elite Job, we are committed to delivering exceptional customer experiences. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team on a part-time basis during evening hours. The ideal candidate will be a skilled communicator with a passion for helping others and a knack for problem-solving. In this role, you will be the face of our company, ensuring that our customers receive top-notch service and support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Address and resolve customer complaints and issues with empathy and efficiency.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and exchanges as needed.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other team members to enhance customer satisfaction and streamline processes.
• Contribute to the development of customer service strategies and best practices.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software and tools.
• Ability to manage multiple tasks and prioritize effectively.
• Demonstrated ability to handle challenging situations with professionalism.
• Basic understanding of customer service principles and practices.

Experience:

• Previous experience in a customer service role is preferred but not required.
• Experience in handling customer inquiries and resolving issues is advantageous.

Working Hours:

• Part-time evening shifts, typically between 4:00 PM and 8:00 PM, Monday through Friday. Flexibility to work occasional weekends or holidays may be required.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and a customer-focused attitude.
• Ability to remain calm and composed under pressure.
• Proficiency in Microsoft Office Suite and CRM software.
• Capable of working both independently and as part of a team.
• Willingness to learn and adapt to new procedures and technologies.

Benefits:

• Competitive hourly wage.
• Flexible part-time schedule.
• Opportunities for career growth and development.
• Supportive and inclusive work environment.
• Employee discounts on products and services.

Why Join:
Joining The Elite Job means becoming part of a dynamic team that values your contributions and supports your professional growth. We are dedicated to creating a positive and engaging work environment where your skills and efforts are recognized and rewarded. If you are passionate about customer service and looking for a rewarding part-time opportunity, we encourage you to apply.

How to Apply:
To apply for the Customer Service Representative (Evening - Part-Time) position, please submit your resume and a cover letter detailing your relevant experience and interest in the role to us. We look forward to reviewing your application and exploring the possibility of you joining our team at The Elite Job.