As a Content Moderator at Yelp, specializing in Spam Comment Removal, you will play a crucial role in maintaining the integrity of Yelp user-generated content. Your primary responsibility will be to review, identify, and remove spam comments and other inappropriate content from the platform. Your work will help ensure that Yelp remains a trusted resource for users seeking reliable and accurate information about businesses and services.

Key Responsibilities:

• Content Review: Regularly monitor user-generated content, including comments, reviews, and photos, to identify and remove spam, inappropriate language, or content that violates Yelp community guidelines.
• Spam Detection: Utilize both automated tools and manual review processes to detect and remove spam comments and reviews.
• Reporting: Track and report trends in spam activity to help improve Yelp spam detection algorithms.
• User Interaction: Respond to user reports regarding spam or inappropriate content, ensuring timely resolution of issues.
• Quality Assurance: Work with the quality assurance team to ensure that content moderation standards are consistently met.
• Team Collaboration: Collaborate with other content moderators and the content integrity team to improve moderation strategies and tools.

Required Skills and Qualifications:

• Attention to Detail: Ability to identify subtle signs of spam or inappropriate content quickly and accurately.
• Technical Proficiency: Experience with content moderation tools and platforms, as well as basic knowledge of algorithms used in spam detection.
• Communication Skills: Strong written and verbal communication skills, with the ability to explain decisions and interact with users professionally.
• Problem-Solving: Ability to assess situations and make decisions that align with Yelp content policies.
• Adaptability: Willingness to adapt to changing guidelines and moderation strategies as spam tactics evolve.
• Confidentiality: Ability to handle sensitive information discreetly and professionally.

Experience:

• Prior Experience: 1-2 years of experience in content moderation, spam detection, or a related field is preferred.
• Platform Knowledge: Familiarity with Yelp or similar user-generated content platforms is a plus.

Working Hours:

• Full-Time/Part-Time: Flexible working hours with full-time and part-time options available. Weekend and holiday shifts may be required to maintain content quality at all times.

Knowledge, Skills, and Abilities:

• Critical Thinking: Ability to think critically and make informed decisions about content.
• Cultural Awareness: Understanding of cultural differences and sensitivities when moderating content from diverse user bases.
• Data Analysis: Basic skills in analyzing trends in spam content and providing feedback for improvements.
• Customer Focus: Commitment to maintaining a positive user experience on the Yelp platform.

Benefits:

• Health & Wellness: Comprehensive health, dental, and vision insurance.
• Work-Life Balance: Paid time off, flexible working hours, and remote work options.
• Professional Development: Access to training programs and career development opportunities.
• Company Perks: Employee discounts, wellness programs, and a supportive team environment.

Why Join Yelp?

• Impact: Play a vital role in maintaining the integrity and quality of Yelp content, helping millions of users make informed decisions.
• Innovation: Be part of a forward-thinking team that leverages cutting-edge technology to combat spam and other content-related challenges.
• Growth: Opportunity to develop your skills in content moderation, with potential for career advancement within Yelp.
• Community: Join a diverse and inclusive workplace that values teamwork, collaboration, and the power of community-driven content.

How to Apply:

Interested candidates should submit their resume, a cover letter detailing their experience in content moderation or spam detection, and any relevant certifications or portfolio work. Applications can be submitted through the Yelp Careers website or emailed directly to the recruitment team. Please include Content Moderator - Spam Comment Removal Specialist in the subject line.