Flipkart, a leading player in the e-commerce sector, is seeking a dedicated and detail-oriented Back Office Support Specialist to join our remote team. This role is crucial in ensuring smooth operations and exceptional service quality across various internal functions. The ideal candidate will be responsible for providing comprehensive administrative support, handling data entry, and maintaining effective communication with both internal and external stakeholders. As a Back Office Support Specialist, you will contribute to the overall efficiency and effectiveness of our back office operations.

Key Responsibilities:

• Perform accurate and efficient data entry and management tasks, including updating and maintaining databases.
• Assist in the processing and verification of documentation and information, ensuring compliance with company policies and procedures.
• Handle customer queries and concerns via email and chat, providing timely and professional responses.
• Generate and analyze reports to support operational decision-making and identify areas for improvement.
• Collaborate with various departments to facilitate seamless workflow and address any operational issues.
• Maintain confidentiality and security of sensitive information, adhering to data protection regulations.
• Support the onboarding and training of new team members as needed.
• Monitor and resolve system and process-related issues, escalating complex problems to appropriate teams.

Required Skills and Qualifications:

• High school diploma or equivalent; additional qualifications in administration or related fields are a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Problem-solving skills with a proactive approach to resolving issues.
• Familiarity with CRM systems and office management software is advantageous.

Experience:

• At least 1-2 years of experience in a back office support or administrative role, preferably in an e-commerce or retail environment.
• Experience working remotely or in a virtual team setting is beneficial.

Working Hours:

• Flexible working hours with a requirement to be available for a standard 40-hour workweek. Specific hours will be determined based on business needs and team requirements.

Knowledge, Skills, and Abilities:

• Strong analytical and data management skills.
• Ability to adapt to new software and technologies quickly.
• Excellent customer service skills with a focus on delivering high-quality support.
• Capability to work under pressure and meet deadlines in a fast-paced environment.
• Understanding of e-commerce operations and backend processes.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Flexible work schedule with the option to work from home.
• Opportunities for professional development and career advancement.
• Access to various employee discounts and perks.

Why Join Flipkart:

• Be part of a leading e-commerce company known for its innovative approach and dynamic work culture.
• Enjoy the flexibility of working from home while contributing to impactful projects.
• Experience a supportive and collaborative work environment with opportunities for growth.
• Join a team that values diversity, inclusion, and employee well-being.

How to Apply:To apply for the position of Back Office Support Specialist at Flipkart, please submit your resume and a cover letter outlining your relevant experience and qualifications to us. Ensure that your application highlights your ability to perform the key responsibilities and demonstrates your fit for the role.