Progressive Technology is seeking a dedicated and motivated Virtual Customer Support Assistant to join our dynamic team. This remote role offers the flexibility of working from home while providing exceptional customer service to our clients. As a Virtual Customer Support Assistant, you will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring a seamless customer experience. Your role is crucial in maintaining customer satisfaction and upholding our reputation for excellent service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about our products and services.
• Troubleshoot and resolve customer issues efficiently.
• Escalate complex issues to the appropriate department when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow up on customer complaints and ensure they are resolved to the customer satisfaction.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.
• Participate in training sessions to enhance skills and performance.

Required Skills and Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in customer support or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to manage multiple tasks simultaneously.
• Proficiency in using customer support software and tools.
• A reliable and high-speed internet connection.
• Ability to work independently with minimal supervision.
• Strong time management and organizational skills.

Experience

• Minimum of 2 years of experience in a customer support role.
• Experience working in a remote or virtual environment is highly preferred.
• Familiarity with CRM systems and practices.

Working Hours

• Full-time position with flexible working hours.
• Availability to work during peak hours, including evenings and weekends, may be required.
• Ability to accommodate different time zones as needed.

Knowledge, Skills, and Abilities

• In-depth understanding of customer service principles and practices.
• Ability to remain calm and professional under pressure.
• High level of empathy and patience in dealing with customer concerns.
• Strong attention to detail and accuracy.
• Ability to learn and adapt quickly to new systems and processes.
• Technical aptitude to troubleshoot customer issues related to our products.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career growth.
• Employee wellness programs and work-life balance initiatives.
• Access to cutting-edge technology and tools to support your role.

Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees to achieve their best while providing top-notch service to our customers. By joining our team, you will be part of a forward-thinking company that values innovation, collaboration, and a customer-first approach. We offer a supportive and inclusive work environment where your contributions are recognized and rewarded. If you are looking to grow your career while making a positive impact, this is the place for you.

How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience for the role. Please include any relevant examples of your work or customer service achievements. Applications can be sent directly through our career portal on the Progressive Technology website. We encourage you to apply as soon as possible as we are reviewing applications on a rolling basis.