At Progressive Technology, we are seeking a dynamic and enthusiastic Work from Home Tele Caller to join our team. This position is ideal for female candidates who are looking to work remotely and have a passion for interacting with people. As a Tele Caller, you will be responsible for reaching out to potential and existing clients, providing information about our products and services, and handling inquiries to ensure customer satisfaction. The role demands strong communication skills and a proactive approach to achieve sales and service goals.

Key Responsibilities:

• Conduct outbound calls to potential and existing clients to promote company products and services.
• Manage and respond to inbound calls and provide accurate information to customers.
• Follow up on leads and client inquiries in a timely and professional manner.
• Update and maintain client information in the company database.
• Handle customer complaints and resolve issues with a positive attitude.
• Meet or exceed daily, weekly, and monthly call and sales targets.
• Collaborate with the sales team to develop and implement effective strategies.
• Provide feedback on customer trends and needs to assist in product development and service improvement.

Required Skills and Qualifications:

• Excellent verbal communication skills with a clear and professional phone demeanor.
• Strong listening skills with the ability to understand and address customer needs.
• Proficiency in using computers and telecommunication systems.
• Basic knowledge of sales and customer service principles.
• Ability to work independently with minimal supervision.
• High level of motivation and a positive attitude.
• Good organizational and time management skills.
• High school diploma or equivalent; additional qualifications or training in customer service or sales is a plus.

Experience:

• Prior experience in telemarketing, customer service, or sales is preferred but not mandatory.
• Freshers with a strong willingness to learn and grow in a telecalling role are encouraged to apply.

Working Hours:

• Flexible working hours with the option to set your own schedule.
• Full-time and part-time positions available.
• Must be available for a minimum of 20 hours per week.

Knowledge, Skills, and Abilities:

• Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
• Strong problem-solving skills with the capacity to think on your feet.
• Familiarity with CRM software and call management systems is advantageous.
• Ability to adapt to different customer personalities and resolve conflicts efficiently.

Benefits:

• Competitive salary with performance-based incentives.
• Work-from-home flexibility, allowing for a better work-life balance.
• Comprehensive training program to enhance your skills and knowledge.
• Opportunities for career growth and advancement within the company.
• Supportive and inclusive work environment.

Why Join:

• Progressive Technology values work-life balance and offers a flexible work environment.
• Join a company committed to employee development and career growth.
• Be part of a supportive team that fosters a positive and collaborative atmosphere.
• Opportunity to contribute to innovative projects and make an impact in the industry.

How to Apply:

• Interested candidates should submit their updated resume and a cover letter detailing their suitability for the role.
• Applications can be sent via email to us.
  
• Please include your availability and any previous telecalling or customer service experience in your cover letter.