Progressive Technology is a leading company in the BPO sector, known for its innovative approach to delivering top-tier customer service solutions. We are seeking motivated individuals to join our Night Shift Call Center in Delhi. This part-time position is ideal for those looking to work in a dynamic environment where customer satisfaction is a top priority. As a Call Center Representative, you will be the voice of our company, assisting customers with their inquiries, resolving issues, and providing exceptional service during the night shift.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Address customer inquiries, complaints, and issues with a problem-solving mindset.
• Provide accurate information regarding products and services offered by Progressive Technology.
• Document customer interactions and maintain records in the CRM system.
• Collaborate with team members and supervisors to ensure seamless service delivery.
• Meet or exceed individual and team performance metrics.
• Adhere to company policies, procedures, and guidelines during every call.

Required Skills and Qualifications

• Educational Background: Minimum of a high school diploma or equivalent.
• Communication Skills: Excellent verbal communication skills in English and Hindi; additional languages are a plus.
• Customer Service Orientation: Strong ability to handle challenging situations with patience and professionalism.
• Technical Proficiency: Familiarity with basic computer applications, including MS Office and CRM tools.
• Problem-Solving Skills: Ability to think critically and provide effective solutions to customers’ issues.
• Team Player: Ability to work collaboratively in a fast-paced team environment.
• Flexibility: Willingness to work night shifts and weekends as required.

Experience

• Previous Experience: At least 6 months to 1 year of experience in a call center or customer service role is preferred.
• Industry Knowledge: Experience in the BPO sector or a similar industry will be an added advantage.
• Fresher Candidates: Freshers with strong communication skills and a keen interest in customer service are encouraged to apply.

Working Hours

• Shift Timings: The position is part-time, with night shift hours typically between 8:00 PM to 2:00 AM IST.
• Flexibility: Additional shifts or hours may be available based on performance and business needs.
• Weekend Availability: Candidates must be available to work on weekends, as per the business requirements.

Knowledge, Skills, and Abilities

• Attention to Detail: Ability to accurately input data and record information.
• Adaptability: Quick learner who can adapt to new processes and technologies.
• Multitasking: Capability to manage multiple tasks and handle high call volumes effectively.
• Emotional Intelligence: High level of empathy and understanding in customer interactions.
• Resilience: Ability to stay calm and composed in stressful situations.

Benefits

• Competitive Compensation: Attractive hourly rate with potential for performance-based bonuses.
• Training and Development: Comprehensive training programs to enhance your skills and career growth.
• Work-Life Balance: Part-time hours provide the opportunity for work-life balance and flexibility.
• Employee Support: Access to mental health resources and support services.
• Career Advancement: Opportunities for growth within the company based on performance.

Why Join Progressive Technology?

• Innovative Environment: Be part of a forward-thinking company that values innovation and customer satisfaction.
• Diverse Team: Work with a diverse group of professionals who bring various perspectives to the table.
• Impactful Work: Play a key role in delivering exceptional customer service and making a difference in customers’ lives.
• Recognition and Rewards: Be recognized for your hard work and dedication with our rewards and recognition programs.
• Supportive Culture: Join a company that values its employees and provides a supportive work environment.

How to Apply

Interested candidates are encouraged to apply by sending their updated resume and a brief cover letter outlining their suitability for the role to us.