Flipkart, one of India leading e-commerce companies, is seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our remote team. This role involves interacting with customers to address their queries, resolve issues, and provide exceptional support. As a representative of Flipkart, you will play a crucial role in maintaining our high standards of customer satisfaction and loyalty.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Address customer concerns, provide solutions, and resolve complaints effectively.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely and accurate issue resolution.
• Stay updated on product knowledge, policies, and procedures to offer accurate information.
• Assist in developing and implementing improvements to enhance the customer experience.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency in using customer service software and tools.
• Ability to handle high-pressure situations and manage multiple tasks efficiently.
• Attention to detail and strong organizational skills.
• Comfortable working independently in a remote environment.

Experience:

• Previous experience in customer service or a related field is preferred but not required.
• Familiarity with e-commerce platforms and online customer support is a plus.

Working Hours:

• Flexible part-time hours, with shifts available across weekdays and weekends.
• Must be able to commit to a minimum of 20 hours per week.

Knowledge, Skills, and Abilities:

• Ability to adapt quickly to changing processes and technologies.
• Strong interpersonal skills and a collaborative approach to teamwork.
• Proficiency in basic computer applications and internet navigation.
• High level of empathy and patience when dealing with customers.

Benefits:

• Competitive hourly wage.
• Flexible working hours and the ability to work from home.
• Opportunities for professional development and training.
• Access to Flipkart employee discounts and benefits.
• Supportive and inclusive work environment.

Why Join Us:

• Be part of a leading e-commerce company with a reputation for innovation and customer satisfaction.
• Enjoy the flexibility of working from home while contributing to a dynamic team.
• Develop your skills and advance your career in a supportive environment.
• Join a company that values diversity, inclusion, and employee well-being.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and availability. Please apply through the Flipkart careers page or send your application to us.