The Elite Job is a leading provider of innovative workforce solutions, catering to diverse industries across the globe. With a commitment to excellence and a passion for client satisfaction, we specialize in delivering top-tier talent acquisition and management services.

Job Title: Customer Support Executive - Part Time (US Shift)

Job Summary: The Elite Job is currently seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team on a part-time basis, operating during US shift hours. The successful candidate will play a pivotal role in ensuring exceptional customer service experiences, resolving inquiries, and fostering positive relationships with our valued clients.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Handle and resolve customer complaints and concerns with empathy and professionalism.
• Provide accurate, valid, and complete information to customers, while utilizing resources efficiently.
• Maintain a high level of product and service knowledge to effectively address customer needs.
• Collaborate with internal teams to escalate complex issues and facilitate swift resolutions.
• Assist in maintaining customer databases and records with updated information.
• Uphold company policies and procedures while adhering to service level agreements.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Proven customer support experience or relevant role.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office applications and customer service software.
• Flexibility to work part-time hours during US shift timings.

Experience:

• Previous experience in a customer service or support role preferred.
• Familiarity with CRM systems and ticketing platforms is advantageous.

Working Hours:

• Part-time position with US shift hours (specific timings to be discussed).

Knowledge, Skills, and Abilities:

• Exceptional interpersonal skills with a customer-centric mindset.
• Ability to remain calm and composed in high-pressure situations.
• Detail-oriented with a focus on accuracy and efficiency.
• Adaptability to changing priorities and evolving customer needs.
• Commitment to continuous learning and professional development.

Benefits:

• Competitive compensation package.
• Opportunities for career growth and advancement.
• Flexible part-time scheduling to accommodate work-life balance.
• Comprehensive training and ongoing support from experienced professionals.

Why Join Us: At The Elite Job, we foster a collaborative and inclusive work environment where employees are valued and empowered to succeed. Joining our team means becoming part of a dynamic company culture that prioritizes excellence, innovation, and employee well-being.

How to Apply: Interested candidates are invited to submit their resume and cover letter through our online application portal