Eskom is a leading energy company dedicated to powering communities, industries, and economies across South Africa. With a rich history spanning decades, we are committed to delivering reliable electricity supply while driving sustainable development and innovation in the energy sector.

Job Title: Customer Support Assistant at Eskom

Job Summary: As a Customer Support Assistant at Eskom, you will play a crucial role in ensuring exceptional customer service experiences for our valued clients. You will be responsible for addressing inquiries, resolving issues, and providing support to customers through various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Handle and resolve customer complaints with empathy and professionalism.
• Process orders, forms, applications, and requests accurately and efficiently.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
• Collaborate with internal teams to ensure prompt resolution of customer issues.
• Provide accurate information about products and services to customers.
• Identify and escalate priority issues to the appropriate channels for resolution.
• Maintain a high level of customer satisfaction through effective communication and problem-solving skills.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service or support role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer systems and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in data entry and documentation.

Experience: Previous experience in a customer service or support role is required.

Working Hours: This is a full-time position, with working hours based on a standard schedule. Some flexibility in working hours may be required to accommodate customer needs.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to remain calm and composed in high-pressure situations.
• Familiarity with CRM systems is a plus.
• Fluency in multiple languages is advantageous.

Benefits:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development
• Dynamic and inclusive work environment
• Employee wellness programs

Why Join Eskom: Joining Eskom means becoming part of a team dedicated to powering the future of South Africa. With a commitment to excellence and sustainability, Eskom offers exciting opportunities for personal and professional growth in a dynamic industry.

How to Apply: Interested candidates are encouraged to apply through the Eskom careers portal on our website. Please submit your resume and cover letter outlining your relevant experience and qualifications for the position of Customer Support Assistant. We look forward to welcoming talented individuals to our team at Eskom.