TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world most iconic and disruptive brands. With a workforce spanning six continents and over 50 countries, TTEC helps its clients deliver exceptional customer experiences through its integrated solutions.

Job Title: Customer Service Representative (Work From Home)

Job Summary: As a Customer Service Representative with TTEC, you will play a pivotal role in delivering best-in-class customer experiences through effective communication, problem-solving, and relationship-building skills. This remote position offers the flexibility to work from the comfort of your home while providing exceptional service to our valued customers.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat channels.
• Provide accurate information and assistance to resolve customer issues or concerns.
• Utilize company resources and knowledge base to troubleshoot and resolve customer problems efficiently.
• Document all customer interactions accurately and comprehensively in the CRM system.
• Meet or exceed performance targets for quality, productivity, and customer satisfaction.

Required Skills and Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a call center or similar environment is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Proficiency in using computer applications and navigating multiple systems simultaneously.
• Ability to work independently with minimal supervision.
• Comfortable working remotely and managing time effectively.

Experience:

• Previous experience in customer service or related field preferred.

Working Hours:

• Flexible scheduling options available, including full-time and part-time opportunities.
• Ability to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to adapt and learn quickly in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to maintain composure and professionalism under pressure.

Benefits:

• Competitive hourly wage with performance-based incentives.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holiday pay.
• Career advancement opportunities within a global organization.

Why Join TTEC:

• Be part of a dynamic and diverse team committed to excellence in customer service.
• Enjoy the flexibility and convenience of working from home.
• Access to ongoing training and development programs to enhance your skills and career growth.
• Join a global leader in customer experience technology and services with a reputation for innovation and excellence.

How to Apply: To apply for the Customer Service Representative position at TTEC, please visit our careers page at TTEC Careers. Join us in shaping the future of customer experience delivery from the comfort of your own home!