The Elite Job is a leading provider of exceptional customer service solutions, catering to diverse industries with a commitment to excellence. Our team is dedicated to fostering positive customer experiences and driving satisfaction through every interaction.

Job Title: Customer Service Representative (Evening - Part-Time)

Job Summary: As a Customer Service Representative at The Elite Job, you will be the frontline ambassador of our company, providing unparalleled support and assistance to our valued customers during evening hours. Your primary responsibility will be to ensure customer satisfaction through prompt and efficient resolution of inquiries, concerns, and requests.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Identify and assess customers needs to achieve resolution on the first point of contact.
• Provide accurate information regarding products, services, policies, and procedures.
• Escalate complex issues to the appropriate department for further investigation and resolution.
• Maintain a high level of product and service knowledge to effectively address customer inquiries.
• Process orders, returns, and exchanges accurately and efficiently.
• Collaborate with team members to achieve departmental goals and targets.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to empathize and build rapport with customers.
• Exceptional problem-solving abilities and attention to detail.
• Proficiency in computer navigation and multitasking in a fast-paced environment.
• Previous customer service experience preferred but not required.

Experience:

• Prior experience in customer service or related fields is advantageous but not mandatory.

Working Hours:

• Evenings, Part-Time (specific hours to be discussed during the interview process).

Knowledge, Skills, and Abilities:

• Familiarity with CRM software and call center technology is a plus.
• Ability to adapt to changing priorities and work effectively under pressure.
• Strong commitment to providing outstanding customer service.

Benefits:

• Competitive hourly rate.
• Opportunities for career advancement and professional development.
• Supportive and inclusive work environment.

Why Join The Elite Job: At The Elite Job, we prioritize employee satisfaction and recognize the importance of a positive work-life balance. Joining our team means becoming part of a dynamic organization that values integrity, teamwork, and excellence in service delivery. You will have the opportunity to make a meaningful impact while honing your skills in a supportive and collaborative environment.

How to Apply: Interested candidates are encouraged to submit their resume and cover letter through our online application portal here.