Scalesforth is a leading provider of innovative solutions in the healthcare. We pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to providing top-notch support and assistance to our clients, ensuring their success and satisfaction with our products and services.

Job Title: Customer Support Associate – Entry Level / Remote (non-phone work)

Job Summary: As a Customer Support Associate at Scalesforth, you will play a pivotal role in delivering exceptional support to our valued customers. This is a remote position that does not involve phone-based interactions. You will be responsible for addressing customer inquiries, resolving issues, and providing guidance on our products and services via email, chat, and other written communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and other written communication channels.
• Resolve customer issues and concerns efficiently and effectively.
• Provide accurate information about our products, services, and policies.
• Collaborate with other team members to ensure seamless customer experiences.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and escalate priority issues to the appropriate channels as needed.
• Keep detailed records of customer interactions, transactions, comments, and complaints.

Required Skills and Qualifications:

• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to empathize with customers and prioritize their needs.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proficiency in using email and chat platforms.
• Prior customer service experience is preferred but not required.

Experience:

• Entry-level position; no prior experience required.
• Training will be provided to successful candidates.

Working Hours:

• Flexible remote work schedule.
• Full-time position with the possibility of part-time options.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to learn and adapt quickly in a fast-paced environment.
• Familiarity with our products and services (training will be provided).

Benefits:

• Competitive salary.
• Opportunities for career growth and advancement.
• Flexible remote work environment.
• Comprehensive training and support.
• Health insurance benefits (if applicable).
• Paid time off and holidays.

Why Join Scalesforth:

• Join a dynamic and supportive team dedicated to customer success.
• Make a meaningful impact by helping customers achieve their goals.
• Grow your skills and knowledge in a rapidly evolving industry.
• Enjoy the flexibility of remote work with a company that values work-life balance.

How to Apply: To apply for the Customer Support Associate position at Scalesforth, please visit our careers page and submit your resume and cover letter. We look forward to hearing from you!