The Elite Job is seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate for the Evening/Night Shift. As a vital member of our customer support team, you will play a crucial role in ensuring customer satisfaction and maintaining the highest level of service.

Responsibilities:

1. Customer Assistance:

   • Provide prompt and efficient customer support through various channels, including phone, email, and chat.
   • Address customer inquiries, concerns, and issues with professionalism and empathy.

2. Problem Resolution:

   • Investigate and troubleshoot customer problems, finding effective solutions and ensuring a positive customer experience.
   • Escalate complex issues to the appropriate department for resolution.

3. Product Knowledge:

   • Develop a comprehensive understanding of our products and services to provide accurate information to customers.
   • Stay updated on product changes, updates, and new features.

4. Documentation:

   • Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
   • Provide regular reports on customer feedback and common issues to improve overall service.

5. Communication:

   • Communicate effectively with customers and internal teams to ensure smooth operations.
   • Collaborate with other departments to address customer needs and concerns.

6. Shift Management:

   • Work the Evening/Night Shift as scheduled, ensuring availability during peak customer support hours.
   • Collaborate with team members to ensure seamless shift transitions.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Proven customer support experience or experience in a similar role.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Flexibility to work evening and night shifts.
• Familiarity with CRM systems and customer support software is a plus.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Opportunities for career growth and development.
• Dynamic and inclusive work environment.

If you are passionate about providing exceptional customer support and thrive in a fast-paced environment, we invite you to apply for the Customer Support Associate position at The Elite Job. Join us in delivering elite service to our valued customers during the Evening/Night Shift.