We are hiring Virtual Technical Support Executives to assist customers with Hulu streaming–related technical issues. In this remote role, you will help users troubleshoot playback problems, login errors, device compatibility issues, and account-related technical concerns, ensuring a smooth and satisfying streaming experience.

This role is ideal for candidates with strong problem-solving skills, basic technical knowledge, and a customer-first mindset.

Key Responsibilities:

• Assist customers with Hulu streaming issues via chat, email, or voice support

• Troubleshoot problems such as buffering, app crashes, login failures, and subscription access

• Guide users through step-by-step solutions for TVs, mobiles, tablets, and streaming devices

• Escalate unresolved technical issues to higher-level support teams when required

• Accurately document customer interactions and resolutions in support systems

• Follow troubleshooting scripts, SOPs, and data security guidelines

• Maintain high customer satisfaction and quality scores

Required Skills & Qualifications:

• Minimum qualification: 12th Pass / Graduate (any stream)

• Good communication skills in English (verbal & written)

• Basic understanding of internet connectivity, mobile apps, and smart devices

• Ability to explain technical steps in a simple, patient manner

• Comfortable working in US time zones

• Basic computer skills and typing ability

Experience:

• Freshers with good technical aptitude are welcome

• Prior experience in technical support, IT helpdesk, or streaming/app support is a plus

Working Hours:

• US shift timings (night shifts for India-based candidates)

• 5 days working / 2 days off (rotational)

Salary & Benefits:

• Competitive fixed salary + performance incentives

• Paid virtual training and certification

• 100% work-from-home opportunity

• Non-sales, customer-support-only role

• Career growth into advanced technical or QA roles

Who Can Apply:

• Freshers, experienced candidates, and career switchers

• Male & Female candidates

• Candidates with stable internet and a quiet home workspace