Job Summary

HR Service Jobs is seeking enthusiastic and highly motivated Remote Live Chat Agents to join our dynamic team in Canada. This role is ideal for individuals who are tech-savvy, customer-focused, and thrive in a fast-paced, digital environment. As a Live Chat Agent, you will be the first point of contact for our clients and customers, delivering exceptional support through online chat platforms. You will play a crucial role in enhancing customer satisfaction, resolving inquiries efficiently, and representing the companys values in every interaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat, ensuring high-quality service.

• Provide accurate information about products, services, and company policies.

• Troubleshoot and resolve basic customer issues, escalating complex cases to the appropriate department.

• Maintain detailed records of customer interactions in the companys CRM system.

• Collaborate with team members and management to improve service strategies and customer experience.

• Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction.

• Continuously update knowledge of company offerings, promotions, and policies to provide accurate guidance.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong problem-solving skills with a customer-first mindset.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Comfortable working with digital tools, chat platforms, and CRM systems.

• High level of attention to detail and accuracy in documentation.

• Professional demeanor with strong interpersonal skills.

Experience

• Previous experience in customer service, live chat, or call center environments is preferred but not mandatory.

• Experience with online communication tools, helpdesk software, or CRM systems is a plus.

Working Hours

• This is a remote position based in Canada.

• Flexible shifts are available; candidates must be able to work full-time hours (approximately 35–40 hours per week).

• Some weekend or evening shifts may be required depending on operational needs.

Knowledge, Skills, and Abilities

• Exceptional typing speed and accuracy.

• Strong organizational skills and ability to prioritize tasks efficiently.

• Patience and resilience when handling challenging customer interactions.

• Quick learner with adaptability to new processes, software, and procedures.

• Ability to work independently while maintaining a high standard of performance.

Benefits

• Competitive hourly wage with performance-based incentives.

• Work from the comfort of your own home.

• Flexible scheduling to balance work and personal life.

• Professional development opportunities and training programs.

• Supportive team environment with regular feedback and recognition.

Why Join HR Service Jobs?

At HR Service Jobs, we value innovation, collaboration, and personal growth. By joining our team as a Remote Live Chat Agent, you will:

• Be part of a forward-thinking company that prioritizes employee wellbeing.

• Gain valuable experience in customer support and digital communication.

• Work in a flexible and fully remote role with opportunities for career advancement.

• Contribute to a company culture focused on excellence, inclusivity, and success.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter detailing relevant experience and interest in the position via our online application portal. Shortlisted candidates will be contacted for virtual interviews.