Job Summary

As an Amazon Locker+ Associate, you will play a crucial role in ensuring a seamless experience for our customers using Amazon Locker+ locations. This position focuses on handling customer returns, providing top-tier service, and maintaining the operational excellence of Locker+ units. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is passionate about delivering Amazons customer-centric experience.

Key Responsibilities

• Assist customers with returns, refunds, and inquiries related to Amazon Locker+ locations.

• Manage and maintain Locker+ units, ensuring items are accurately received, stored, and returned.

• Resolve customer issues promptly, professionally, and efficiently, escalating complex cases as necessary.

• Monitor Locker+ inventory levels, report discrepancies, and coordinate with Amazon fulfillment centers.

• Adhere to all operational procedures, safety guidelines, and company policies.

• Provide accurate documentation of returns, customer interactions, and Locker+ status updates.

• Collaborate with team members to improve process efficiency and enhance customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent; additional education or certification is a plus.

• Strong communication skills, both verbal and written.

• Ability to multitask in a fast-paced, detail-oriented environment.

• Basic computer skills and familiarity with point-of-sale or inventory management systems.

• Problem-solving and critical thinking abilities.

• Customer-focused mindset with a professional attitude.

Experience

• 1–2 years of experience in customer service, retail, or logistics-related roles preferred.

• Experience handling returns, inventory, or delivery operations is a strong advantage.

Working Hours

• Full-time and part-time positions available.

• Flexible schedules, including weekends and holidays, to support Locker+ operations.

• Shift timings may vary based on location requirements.

Knowledge, Skills, and Abilities

• Knowledge of Amazon systems and protocols is a plus.

• Ability to lift and move packages (up to 50 lbs) safely and efficiently.

• Strong organizational and time management skills.

• Adaptable to changing priorities and able to work independently or as part of a team.

• High attention to detail and accuracy in handling returns and customer requests.

Benefits

• Competitive pay with potential performance-based incentives.

• Comprehensive health, dental, and vision insurance for eligible employees.

• 401(k) plan with company match.

• Paid time off (PTO) and holiday pay.

• Career growth opportunities and internal training programs.

• Employee discounts on Amazon products and services.

Why Join Amazon?

• Be part of a global company committed to innovation and customer obsession.

• Gain hands-on experience in logistics, customer service, and retail technology.

• Work in a dynamic, inclusive environment where your contributions are valued.

• Opportunity to grow your career with access to Amazons world-class development programs.

How to Apply

• Visit Amazons official careers page: www.amazon.jobs

• Search for Amazon Locker+ Associate – Customer Service & Returns in your region.

• Submit your resume and complete the online application.

• Qualified candidates will be contacted for assessments and interviews.