Job Summary

Tim Hortons is seeking a highly motivated and results-driven Remote Franchise Performance Manager – Western Canada to support and elevate the performance of franchised restaurants across the Western Canada region. This strategic role is responsible for building strong partnerships with franchisees, driving operational excellence, improving profitability, and ensuring brand standards are consistently met. Working remotely, the Franchise Performance Manager will act as a trusted business advisor, leveraging data, insights, and best practices to help franchise partners achieve sustainable growth while delivering exceptional guest experiences.

Key Responsibilities

• Serve as the primary point of contact and strategic business partner for assigned franchisees across Western Canada.

• Analyze restaurant performance metrics, financial results, and operational KPIs to identify opportunities for improvement.

• Develop and implement action plans with franchisees to improve sales, profitability, guest satisfaction, and operational efficiency.

• Ensure compliance with Tim Hortons brand standards, operating procedures, food safety, and quality assurance requirements.

• Provide coaching, guidance, and support to franchise owners and management teams to enhance leadership and operational capabilities.

• Collaborate cross-functionally with internal teams including Operations, Marketing, Supply Chain, Training, and Finance.

• Support new restaurant openings, remodels, and change initiatives as required.

• Conduct regular virtual business reviews and performance check-ins with franchise partners.

• Stay informed of market trends, competitive activity, and regional challenges to proactively support franchise success.

• Represent Tim Hortons values and culture while strengthening long-term franchise relationships.

Required Skills and Qualifications

• Strong business acumen with the ability to analyze financial statements and performance data.

• Excellent relationship-building, influencing, and stakeholder management skills.

• Proven ability to coach, consult, and motivate franchise partners and leadership teams.

• Strong communication skills, both written and verbal, with the ability to present insights clearly.

• High level of organization, time management, and ability to manage multiple priorities remotely.

• Proficiency in Microsoft Office and performance reporting tools.

• Ability to travel within Western Canada as required.

Experience

• Bachelors degree in Business Administration, Hospitality Management, Operations Management, or a related field preferred.

• Minimum of 5–8 years of experience in multi-unit operations, franchise management, retail, or foodservice operations.

• Prior experience working with franchise systems or multi-site environments is strongly preferred.

• Demonstrated success in driving performance improvement and operational excellence.

Working Hours

• Full-time position with standard business hours aligned to Western Canada time zones.

• Flexibility may be required to support franchise partners, business reviews, and regional initiatives.

• This is a remote role, with periodic travel to franchise locations and regional meetings.

Knowledge, Skills, and Abilities

• In-depth understanding of franchise operations, restaurant performance drivers, and customer experience standards.

• Ability to interpret data and translate insights into actionable business strategies.

• Strong problem-solving and decision-making skills.

• Adaptability to work in a fast-paced, evolving business environment.

• Ability to work independently while collaborating effectively with remote and cross-functional teams.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision benefits.

• Retirement savings plan with company contributions.

• Paid time off, holidays, and wellness programs.

• Professional development, training, and career advancement opportunities.

• Company-provided tools and resources to support remote work.

Why Join Tim Hortons

At Tim Hortons, we are more than a brand—we are a community. Joining our team means becoming part of a company with a rich heritage, strong values, and a commitment to excellence. As a Remote Franchise Performance Manager, you will play a critical role in shaping franchise success, influencing business outcomes, and supporting one of Canadas most iconic brands. We offer a collaborative culture, meaningful work, and the opportunity to make a lasting impact across Western Canada.

How to Apply

Interested candidates are encouraged to submit their resume and a brief cover letter outlining their relevant experience and interest in the role. Applications will be reviewed on a rolling basis. Tim Hortons is an equal opportunity employer and welcomes applications from all qualified individuals.