Job Summary

Tim Hortons is seeking a highly analytical and results-driven Senior Analyst, Restaurant Labour Programs to support the optimization of labour strategies across our restaurant network. This role plays a critical part in analyzing workforce data, developing labour programs, and driving efficiencies that enhance operational performance while maintaining exceptional guest experiences. The ideal candidate will bring strong analytical expertise, business acumen, and the ability to collaborate cross-functionally in a fast-paced, data-driven environment. This position is remote eligible, offering flexibility while supporting national restaurant operations.

Key Responsibilities

• Analyze restaurant labour data to identify trends, risks, and opportunities for improvement.

• Design, evaluate, and optimize labour programs, scheduling models, and workforce productivity initiatives.

• Partner with Operations, Finance, HR, and Technology teams to support labour strategy execution.

• Develop dashboards, reports, and performance metrics to support decision-making at various leadership levels.

• Conduct scenario modeling and forecasting to support labour planning and cost management.

• Support compliance with labour laws, company policies, and best practices across regions.

• Translate complex data insights into clear, actionable recommendations for stakeholders.

• Lead or support special projects related to workforce optimization and operational efficiency.

Required Skills and Qualifications

• Strong analytical and quantitative skills with the ability to interpret large datasets.

• Advanced proficiency in Excel; experience with data visualization tools (e.g., Power BI, Tableau) is an asset.

• Solid understanding of labour economics, workforce planning, or operational analytics.

• Excellent communication and presentation skills with the ability to influence stakeholders.

• Proven problem-solving skills with a structured and detail-oriented approach.

• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Experience

• Bachelors degree in Business, Economics, Analytics, Finance, Operations, or a related field.

• 5+ years of experience in analytics, labour planning, workforce management, or operations analysis.

• Experience in QSR, retail, hospitality, or multi-unit operations is highly preferred.

• Prior experience supporting large, distributed workforce environments is an advantage.

Working Hours

• Full-time position, typically Monday to Friday.

• Flexible working hours aligned with business needs and stakeholder collaboration.

• Remote work eligibility with occasional meetings or travel as required.

Knowledge, Skills, and Abilities

• In-depth knowledge of labour metrics, scheduling models, and productivity drivers.

• Ability to synthesize data from multiple sources into cohesive insights.

• Strong stakeholder management and cross-functional collaboration skills.

• High level of integrity, professionalism, and attention to detail.

• Self-motivated with the ability to work independently in a remote environment.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and wellness benefits.

• Retirement savings plans with company contributions.

• Paid time off, holidays, and wellness days.

• Professional development, learning, and career growth opportunities.

• Flexible remote work environment.

Why Join Tim Hortons

At Tim Hortons, you will be part of an iconic brand that values innovation, collaboration, and community. We offer the opportunity to make a meaningful impact on restaurant operations at scale while working with passionate teams committed to excellence. Joining Tim Hortons means building a rewarding career with a company that invests in its people and embraces continuous improvement.

How to Apply

Interested candidates are encouraged to apply by submitting their resume and a brief cover letter outlining their relevant experience. Applications can be submitted through the Tim Hortons careers portal or the designated job posting platform. Qualified candidates will be contacted for next steps in the selection process.